Released 7 May 2024
Request:
- Does your organisation currently use Robotic Process Automation (RPA)/Intelligent Automation (IA) technology? If no:
- Are you intending on exploring the possible implementation of RPA/ IA 24/25?
- Who would be the best point of contact within the organisation to discuss RPA/AI with, and what are their contact details? If yes, please answer the following questions:
- Which RPA/IA technology provider does your organisation currently use?
- Who would be the best point of contact within the organisation to discuss Robotic Process Automation/Intelligent Automation with, and what are their contact details?
- Which Executive Board member would be responsible for RPA/IA, and what are their contact details?
- How many live automations do you have?
- How many departments do you have live automations in?
- Please list the names of the automations your organisation has live.
- Do you plan to expand the use of automation technologies in other areas of your organisation beyond those currently implemented?
- Do you develop automations in-house, or do you outsource development? If outsourced, which organisation do you outsource development to?
- What have been the main barriers or challenges your organisation has encountered in implementing automation initiatives?
- What are the primary reasons for implementing automation within your organisation? Please select from: cost reduction, improved patient care, efficiency improvement, error reduction.
- How many licences are under your contract?
- What is your contract start date?
- What is your contract end date?
- Are your organisation’s RPA/IA licences contracted directly with the technology provider, or via a 3rd party intermediary? If via an intermediary, what is the name of their organisation?
- What is your current annual spend with your supplier for RPA licences?
- What is your current annual spend with your supplier on external professional services to deliver RPA/IA?
- Which EPR does your organisation use?
- What is the contract end date of your EPR?
- Which PAS does your organisation use?
- What is the contract end date of your PAS?
- Which patient comms / appointment management tool does your organisation use?
- What is the contract end date of your Patient comms / appointment management system?
- What is your primary finance system?
- What is your primary inventory management system?
- Which Cancer registry does your organisation use?
Information disclosed:
- Yes
- Blueprism
- As is the case for most NHS organisations, we are not of the view that it is appropriate to routinely release the names and contact details of our staff into the public domain through the FOIA. This is to safeguard our staff from companies that may misuse this information.
Exempt under section 40(2) [personal information] exemption of the Act.
4. Not applicable; no Executive Board member has specific responsibility for RPA/IA in the Trust.
5. 1
6. 1
7. Not applicable
8. Yes
9. The Trust uses both options.
10-11. The Freedom of Information Act applies only to ‘recorded’ information held by public authorities, it does not apply to speculation or opinion. Since these questions require the view of the responder, these are not considered valid questions under the terms of the Act.
12. 13
13. August 2022
14. August 2025
15. 3rd party; E18 consulting.
16-17. The information you have requested for these questions is commercially sensitive and therefore exempt from disclosure under section 43(2) [commercial interest] exemption of the FOIA.
18. The Trust does not currently use a comprehensive Electronic Patient Record system.
19. Not applicable
20. System C Careflow
21. March 2026 with option to extend to March 2031 if required.
22. Netcall and Patient Knows Best
23. Netcall – contract end date March 2027; Patient Knows Best is provided by the local ICB:
Any request for contract information should be sent directly to their FOI team .
24. Oracle
25. The Trust does not currently have an Inventory management system.
26. Somerset