FOI240145: Digital dictation contracts and providers

Released 30 May 2024

Request:

1. Could you please confirm whether your organisation uses a digital dictation provider? If so, kindly specify the name of the provider.
2. Could you confirm whether you employ a speech recognition system? If yes, please provide details about the provider.
3. Does your organisation use an outsourced transcription provider? If so, kindly state the name of the provider.
4. For all the services mentioned above, I would appreciate clarification on the contract expiration date. Alternatively, if your contracts are on a rolling basis, please indicate so.

Information disclosed:

1. Yes; Big Hand and G2 Speech – these contracts expire on 31 December 2024 for Big Hand, and 31 May 2025 for G2.
2. Yes; Recognosco – this contract expires November 2026.
3. Yes: Accuro Transcription Services Ltd – transcription services are only utilised on an “as and when needed” basis and are paid for basis the work completed, there are therefore no formal contract terms relevant to these parts of your request.
4. Please see responses provided above.