People and communities are important to us because they help us improve all aspects of health care, including patient safety, patient experience and health outcomes – giving people the power to live healthier lives.
At University Hospitals Sussex NHS Foundation Trust, the Patient Experience strategy is part of the Trust’s True North patient breakthrough objective and its ‘patients’ strategic theme. This is monitored by a group in the Trust called the Patient Experience and Engagement Group.
Exceptions are reported to senior management at the Trust’s Quality Governance Steering Group. You can find out more information about this on the UHSussex Patient Experience Strategy 2022 to 2025.
There are a number of ways to provide feedback and get involved
Contribute your views
We welcome your ideas, feedback and suggestions – you do not need to have any formal role. Here are some of the different ways in which you can give your views.
- Talk to your health professional or member of staff who is caring for you
- Contact our PALS team
- Make a complaint
- Your local Healthwatch:
- Complete a survey
You can leave feedback on our Twitter and Facebook pages. It is always encouraging for staff to hear about care that has been delivered well. However, for complaints, we strongly advise you to use the Trust’s complaints procedure as social media is not constantly monitored throughout the day and does not allow sufficient detail for a complaint to be resolved.
Join a user group
Do you want to be more involved in shaping the service you use?
There are patient user groups across the Trust that you can join. By joining you will:
- Let us know what works and how we can improve
- Help spread good practice
- Share your experiences with other patients
- Contribute ideas and shape service developments
Current user groups
Maternity Voices Partnership (or MVP) is a team of local parents, birthing people & their families, commissioners & healthcare providers who work together to review & improve local maternity care.
What they do
Their primary role is to listen. They listen to your thoughts & feelings about your experience of pregnancy, birth & the postnatal period throughout University Hospitals Sussex. They hear your feedback via surveys, email, listening events & meetings. They meet regularly with the Trust to ensure your voices are heard, the feedback is passed on and any issues addressed.
UHSussex Maternity Voices covers the following four hospitals and those giving birth in the community:
- Royal Sussex County Hospital in Brighton
- Princess Royal Hospital in Haywards Heath
- Worthing Hospital
- St Richards Hospital in Chichester
Healthwatch England is a national organisation that makes sure the overall views and experiences of people with health and social services are heard of and taken seriously.
Healthwatch gives local people in the area the chance to voice their views on health and social care services. Improving them today and for the future. Healthwatch represents the views of people who use the services, carers and the public on the Health and Wellbeing boards set up by local authorities.
Ways in which Healthwatch works for the local community;
- Help to shape and improve the services the local communities’ use
- Engaging with people in your community and if you haven’t met us yet, please get in touch!
- An open organisation and want to make it easy for you to talk to us
- Inclusive and want people from every part of your community to join us
- Ask us what we’re doing and we’ll always tell you what’s happening
- You can hold us to account
- Here to help services to improve
- Notice the bad things they do, and the good
- Use your evidence to build a true picture of your local services
Find out more at: