Do I need to create a portal (Patient Hub) account?
No, the hospital will create the account for you. As soon as you are a patient of the hospital and a referral is requested there will be an account in your name. You only need to access it when you need to see your referral details.
Please make sure we have your up-to-date mobile number (or email address) by contacting a member of your specialty booking team or when you next attend the hospital please speak to a member of the admin team at reception.
Why am I being offered this new referral update service?
The Trust is offering more communication choice to patients and working hard to increase efficiency and sustainability. By improving our communication with you, you will have all your referrals in one place which makes it less likely to miss the details. As part of our Net Zero (carbon neutral) promise, this will avoid unnecessary printing and postage.
How do I access my account?
The hospital will send you a link by text message or email. You can click on the link in the text message / email or use this link https://patienthub- LINK to access your account.
You must then follow these steps:
- Click on the link
If you have trouble accessing this site, please check your internet access and that you are using, and that you are using one of the below compatible web browsers.
- Microsoft Edge
- Chrome for Android
- Chrome for iOS
- Safari for iOS
- You will be taken to the login page.
- You’ll be asked to enter either your mobile number or email address, together with your date of birth, please enter your date of birth in the following format:
- You will then be sent a 6-digit authentication code by SMS, or by email if we don’t have your mobile number.
- Enter the 6-digit code. Please be aware the authentication code will expire in 2 minutes and 30 seconds.
- If the time limit has expired or the code is entered incorrectly a new code is required.
How do I get into the portal (Patient Hub) at another time ?
You can use the link in the text message, the link in the referral notice, or from the Patient Hub page on the hospital website to access your referral information at any time.
What information will I get from the portal (Patient Hub)?
You are able to view all your referrals in one convenient location. It will provide everything you would normally receive in the post.
Do I need to download the portal (Patient Hub) as an app from an app store?
No, there is no need to download anything. When the hospital sends you the first referral notification, they will send you a link. You can access the Portal at any time. For easy future access, you may want to save this link as a favourite. Each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.
Is the link always the same?
Yes, the link to your account will stay the same, so you can go back to any text message or email. Every time you are notified about a referral, you will get a reminder of the link. If you want to go back into the Portal (Patient Hub), just use that link. Or, for easy future access, your device should allow you to save the link as a favourite.
Can I only use the link they send me in the text message or email to access it?
No, you can also use the Patient Hub link on this website: INSERT LINK
What authentication does Patient Hub use?
Patient Hub uses two factor authentications.
You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth.
To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once.
The next time you log in, you will get a new 6-digit code. The code is only valid for 2 minutes.
Do I need to remember a username and password?
No, you do not have a username or password.
Do I need to securely log in each time I access the portal (Patient Hub)?
Yes, it is important to keep your data secure. The code via text message or email is very fast.
Is this service secure?
Yes, the service is designed with security in mind. The text message or email regarding your referral will be sent to you by the hospital. Once you click on the link, you will be asked for two forms of identity, to check it really is you. This will be either your mobile number or email address and your date of birth. This information, coupled with a 6-digit authentication code, forms the secure 2-factor authentication.
How will I get my referral information?
You will get a text message or email with a link. When you click through the Portal (Patient Hub) you’ll see the referral tab on the first page you see. Click on ‘Referrals’ to see information on your current referrals and their status
Do I need to enrol to get this service?
No, so long as we have a mobile number or email address registered with the hospital, the hospital will send you a text message or email. You’ll be able to choose how you are contacted (either via text message and/or email) so it is important that you make sure that we have your correct contact details.
What happens if I do not respond to the text message link or authentication code I receive?
If you do not respond to the text message link within the given time, your referral letter will be posted to you.
How do I access my referrals if I have accidently deleted the text message from my phone?
There is a link on the hospital website that directs you to the Portal (Patient Hub).
I clicked on ‘call me back’ but I haven’t had a call back yet
The hospital team will call you as soon as they have availability. The speciality team staff work between 8am and 4pm.
What if I don’t have a smart phone or a computer ?
The initial link needs either a smart phone, tablet or a computer. If you do not have a smart phone, you can receive the link and authentication code in an email. If you don’t have a smart phone or computer, don’t worry, you will continue to receive any information about the waiting list by letter in the post.
What happens if I want to opt out, or still want to receive a letter in the post?
You can access the link to opt out of future communications on the Portal. This does mean that you will need to wait for updates through the post.
What happens if I cannot access my referral information?
On this web page there is a link to the Portal. This is provided so that you can access the Portal via our website. If this approach is not successful, you can contact the hospital and ask for the information.
Will I receive follow-up information through the Portal?
Yes, all referral follow-up will be sent via the Portal.
What if I have more than one referral?
You will be able to see all your referrals in the Portal. You can manage each referral individually.