Frequently Asked Questions (FAQs)
Visit our FAQs page for any further information not found on this page.
Accommodation office contact details
Worthing office
Our Worthing Office is located in the Estates and Facilities Office at Worthing Hospital.
Contact us [email protected]
Monday to Friday 8:30 am to 4:30 pm
Closed weekend and bank holidays
Bicycle store
A bicycle store is provided for use by tenants located in the backyard of the property. It is the tenant’s responsibility to secure the bike and the accommodation will not take responsibility for your bicycle.
Car parking
The accommodation department does not deal with Trust Parking. Please contact the Trust Transport Bureau by emailing them directly at [email protected]. Please note if you do not hold a valid parking permit then you are at risk of a penalty parking notice.
Cleaning
Communal areas
The kitchen, hallway and communal areas are cleaned daily Monday-Friday (except Bank Holidays). Please note kitchen cleaning does not include washing up. You are responsible for cleaning up after yourself. Please remember to leave the cooker and sink as you would wish to find it.
All other cleaning is the responsibility of the tenants, including the cooker and the fridge/freezer (both internally and externally).
Cleaning of the bedroom and the shower room is the responsibility of each tenant. Room inspections will be carried out periodically during your stay with us.
Kitchen
Food waste, oil and fat should NOT be put down the drain as this will block the pipes. Please dispose of your food waste in your general waste bin, oil/fat should be placed in a secure container i.e. bottle or jar with lid which is then disposed of in the general waste bin.
Please keep all food in the fridge/freezer or in your allocated kitchen cupboards, do not leave on the kitchen worktops. Please only use your own allocated kitchen spaces in the fridge, freezer and cupboard. Any food not in the correct allocated space will be disposed of. Cupboards are clearly marked with the corresponding number for your room as are the fridge/freezers.
The cleaning performance is audited regularly
Laundry
Washing machines and dryers are available in the kitchen.
If you have any issues with these, please notify the accommodation office who will inform Worthing Homes. Any repairs will be undertaken by them.
Parties/group gatherings
No parties/group gatherings with loud music and alcohol consumption are allowed in the hospital accommodation. Any breach will be reported to the Medical School and disciplinary actions might be taken against individuals.
Pets
Pets are not permitted to reside in any room under any circumstances.
Personal electrical equipment
All personal electrical equipment must be approved with electrical standards and be PAT tested. This can be arranged by calling extension 83999.
Plug socket extension leads are not permitted as they pose a fire risk.
Owners must supply their own plugs. Plugs must not be removed from hospital equipment.
The following items Are NOT permitted in bedrooms: cooking rings, toasters, oil and spirit heaters, candles and incense burners, plug socket extension leads etc. These are considered fire hazards.
Post
All post will be delivered either by normal services. Any post for previous tenants please return to the Accommodation Office and we will return to sender.
Repairs
Report any issues via the ‘Report a fault‘ form.
For out of hours emergency repairs please refer to the emergency procedures which are displayed on the notice boards and on our ‘emergency out of hours procedure‘ page.
You are also responsible for replacing the light bulbs in your room when they need replacing.
Recycling
There are recycling bins with red lids for your use situated by the side of House 76. All other items please dispose of in your kitchen bin and/or the large green bins also by the side of house 76.
Please do not dispose of plastic bags in the recycling bins.
Please visit our waste and recycling page for more information.
Safety/fire precautions
All hallways and stairs must be kept clear of obstructions. Bicycles MUST NOT be kept inside the house or in the stairwells.
Please ensure kitchen doors are shut when cooking.
Contractors will perform safety checks on all fire equipment and, residents will be notified in advance of this.
Please do not remove or replace the supplied curtains.
All personal electrical equipment must be approved with electrical standards and be PAT tested. This can be arranged by calling extension 83999. Plug socket extension leads are not permitted as they pose a fire risk. Plugs must not be removed from hospital equipment.
The following items Are NOT permitted in bedrooms: cooking rings, toasters, oil and spirit heaters, candles and incense burners, plug socket extension leads etc. These are considered fire hazards.
Smoking and vaping is banned within all buildings, grounds and cars at St Richards Hospital. This includes all accommodation.
Televisions/TV licence
If you have your own television you must have your own television licence or you can be fined by the television licensing authority. You are required to have a valid TV licence if you watch TV live on any channel , pay TV or streaming service.
Satellite dishes are not permitted to be attached to the outside walls of this complex. They must be free standing.
Wi-Fi/internet
We do not provide Wi-Fi/internet at this location.
If you wish to install Wi-Fi /internet yourself permission will have to be obtained first from the accommodation office. You must not tamper with the phone line. Any damage caused will be the tenant’s responsibility and charges may incur to make good.