Meet the Patient First STAR Awards 2024 finalists

This award is for team leaders and managers committed to the professional development of their colleagues, or who regularly use coaching techniques to empower others.

Aoife Donoghue, Head of Nursing for Workforce, nominated by Anna Makola:

“I am writing to nominate Aoife Donoghue for her outstanding contribution to building and supporting our nursing workforce.

I first met Aoife two years ago when I was trying to return to work as a nurse after long-term sickness. I have been working throughout the pandemic as a band 5 nurse in the Intensive Care Unit.

Aoife mentored me and taught me new skills during almost two years of working together. She would patiently listen to my problems, doubts, and worries, and then guide me on how to overcome any issues, whether they were professional or private. I was supporting her in recruiting Healthcare Support Workers and nurses for the whole Trust. But what I found the most challenging was how to inspire the future workforce as I was very burnt out myself.  

Aoife has shown me a different approach to managing employees. Her compassionate leadership style made me work very hard, but it also made these 2 years the best experience in my entire career. She would allow me to attend the senior meetings and she would discuss it with me afterward, to explain different team dynamics and what I could learn from it.  

Aoife would constantly motivate me to improve and learn new skills. She supported me in getting a place on the Florence Nightingale Foundation Academy Leadership course, which I believe unlocked a lot of potential that I wasn’t aware of.  

After a few months of working together she supported me in organising and running open recruitment days, coached me in public speaking techniques, and I can proudly say that at the end of my time working for Aoife I was comfortably going to job fairs, open days, widening participation events to promote our Trust and speak in front of 100 people, to share my passion for nursing and improving patient care.  

I am not the only person that Aoife supported, and I am sure that every individual who ever had a chance to work with her would share my view. I have witnessed on many occasions when she offered coaching and support to other team members, even from teams who would not be directly under her supervision.  

Aoife invested her private time to offer me coaching and to support me in going back to clinical work. I can now proudly say that I have been successful in obtaining a band 7 lung nurse position in the Trust, and Aoife continues to support me. By supporting me and unlocking my potential, she gained another very committed and dedicated member of staff, who will always remember her influence, and implement what she taught me in my day-to-day work. 

In conclusion, I believe that Aoife Donoghue is an exceptional nurse leader who deserves recognition for her continuous contribution to building and supporting our nursing workforce. I am grateful for all that she has done for me and others, and I hope to be able to offer similar support to other nurses in the future.”

---

Christopher North, Senior Biomedical Scientist at St Richard’s Hospital nominated by Abigail Mephamin and Jennifer Martin:

“Chris is an excellent all-rounder and everything you could wish for in a mentor and colleague. Chris has both official mentoring responsibilities through the support of apprentices and trainees within our department, but I would also say he unknowingly mentors a lot of the staff he works alongside. 

Although I’m not sure if Chris has ever had any coaching training, he’s very much a natural and has the most important coaching skill down to a tee and this is active listening. Chris is very good at listening and taking on board information others are sharing and supports them to help themselves find the answer rather than be unnecessarily directive or authoritarian. 

Chris listens to understand rather than to respond which is a rare and special talent, especially to have naturally rather than learnt. Chris supports so many staff at all different grades and job roles but in particular I have personally noticed how supportive he is of his fellow senior team. 

Chris is very dependable and also very smart; I have seen how he has supported new and less experienced fellow seniors as well as encouraged and coached them through learning the ropes of the department and required tasks as well as difficult and stressful situations. Chris is such a calming presence within our department and this attribute seems to really aid in his ability to coach and mentor others. He has a calming effect on others which enables them to see beyond the emotional effect of a situation in order to think more clearly about the appropriate actions to take. 

Like all good mentors/coaches Chris always makes time for others and is extremely welcoming and approachable. Staff in training that Chris is responsible for always give excellent feedback about their experience under Chris’ mentorship and it is clear to me that they feel comfortable to express their thoughts and ideas and have a great amount of respect and trust in Chris that he provides a ‘safe space’ to do so. 

In instances where direct feedback is rested or required, Chris is always obliging and any feedback required that may be perceived as constructive criticism, Chris is very adept in delivering in a manner that the recipient is able to make use of rather than allowing it to have a destructive effect on that person. Chris is also seen as someone with very good judgement for all of the above reasons and I have witnessed staff of all grades including superior to Chris, seek out and highly value his opinion due to his unbiased, open and calm approach to dealing with all situations. 

Chris is an absolute asset to the department, I’m so lucky to have worked alongside him for a number of years and can safely say I’ve never heard a bad word said about him. I’m so glad our staff have access to his mentorship, and he helps influence the type of culture within our department that the Trust as a whole aspires to achieve. 

Although Chris quietly gets on with his role day in, day out and expects no accolade for what he does he would be the most deserving winner of this star award. It is literally impossible to choose which Trust value this nomination relates to as it embodies them all completely!”

Jennifer adds: “He’s always available for any question and answers quickly and thoroughly”

---

Jessie Househam, Occupational Therapist at Princess Royal Hospital nominated by Samantha Archer:

“Over the last two years Jessie has supported the new Occupational Therapy apprentices in the Trust. We now have two apprentices at PRH and Jessie supports both individuals with regular supervision, mentor meets and progress reviews. Jessie has undergone mentor training to support her in this role.   

This role takes up a lot of Jessie’s time, in an already busy role. Jessie is so supportive to both apprentices and is enthusiastic and full of encouragement which makes the apprenticeship a much easier process. Jessie has spent copious amounts of time going through the paperwork so she fully understands what is expected of the apprentices so she can support them to the best of her ability.   

Jessie is the only apprentice mentor in the Trust and goes above and beyond to support the staff. As one of the apprentices I am so grateful for the support I receive from Jessie.”

The Visionary Award recognises an individual or team that has made significant contributions towards sustainability and innovation. Whether this is introducing cutting-edge technology, promoting eco-friendly practices, developing innovative solutions to environmental changes or generally driving positive change; the award aims to celebrate and honour those who are leading the way in creating an efficient and sustainable workplace. 

Day Case Hysterectomy Team, St Richard’s Hospital nominated by Richard Juniper:

“In 2021, in the midst of another lockdown and very challenging working conditions the gynaecology surgical team needed to improve access for patients requiring total laparoscopic hysterectomy (TLH).  

Many operations were being cancelled due to lack of inpatient beds so patients requiring a TLH were often cancelled. The team launched a pilot project to ascertain if day case TLH would be a feasible and safe option. After recognising that patients required little input overnight it was deemed safe to trial day case TLH surgery. 30 patients were included in the initial pilot and of these 27 went home and were followed up the next day via telephone.  

Two and a half years later almost 200 patients have benefitted from this service with no patients requiring blue light admission within 24 hours owing to having a day case TLH. All patients are followed up by telephone call day one post procedure. 

This would not have been possible had it not been from the co-operation and collaboration between surgical departments. This predominantly includes: 

Pre-op team: Paula Hawkins, Clare Powell, Liene Saple 

Anaesthetic team: Emily Dana 

Surgical scrub team: Claire Hastead, Charlotte Stubbs, Sarah Masters 

Surgical medical team: Melanie Tipples, Charlotte Goumalatsou, Bronwyn Middleton, Naomi Harvey 

Recovery staff: Vanya Shishkova 

SCP team: Sam Roberts, Georgia Newcombe 

Not only has this work been recognised by the CQC, but the team have also collaborated with GIRFT to develop a toolkit for other hospitals to devise their own day case pathway. Current work continues to identify how we can further improve the experience for patients.”

---

Emergency Department, Princess Royal Hospital nominated by Chantel Villiers: 

“Over the past year the team has taken on the challenge of introducing new processes to make the department safer and flow better. ACDU was the first change, making a bedded area ambulatory, allowing for more patients to be seen in a safer and more comfortable environment. 

This came with MATRIX scoring system for patient safety that they have gained research funding for, with the vision of making it a nationally recognised tool. The introduction of the Rapid Assessment Team (RAT), where all ambulance patients are immediately met by a nurse and health care assistant to complete triage, and initial investigations and treatments, ensuring patient safety and time critical treatments. 

The team have taken on these challenges with gusto and enthusiasm, all whilst experiencing working in an overcrowded department, the likes of which they have never experienced.  

Absolute dream team!”

---

Julie Turner, Deputy Head of Simulation and Essential Clinical Skills, St Richard’s Hospital nominated by Nick Tovell: 

“The “Womble” project was created, developed and rolled out by Julie. It is a project that asks all wards, areas and departments to donate their out of date stock to the simulation and skills team, instead of disposing these items. This leads to a more sustainable UHSussex for various reasons including the reduction of landfill. 

Prior to Covid when the project was running, it saved the Trust £76,000 worth of equipment across both Worthing and St Richard’s hospitals. The project is now receiving support from the procurement team which has led to this initiative being rolled out in April across all sites within the Trust. From this collaboration, the annual saving across the Trust for this project is estimated at £150,000. 

Julie has a creative and visionary outlook and has been part of one of the best simulations programmes on the south coast for over 15 years. She has recently been promoted to deputy head of simulation and essential clinical skills and throughout her career she has trained numerous junior doctors and consultants. She continues to push the envelope of human factors and is a formidable individual.  

Her innovative work has meant she can expand her team and share her knowledge and skills with colleagues. Julie has various projects which she is working on, and I look forward to her future successes!”

This award is for a team that has triumphed in the face of adversity, or pulled together to maintain care, quality or performance in defiance of extraordinary pressures.

Beacon Ward, Worthing Hospital nominated by Lucy Campbell and Catherine Baker :

“The staff on Beacon ward are passionate about person centred care, treating individuals with respect and dignity. The multi disciplinary team work together to support patients with their healthcare goals as well as supporting each other with learning and development. The team appear to have unlimited patience, always remaining calm and showing compassion even during challenging situations. 

With Peter Murphy and Jasmine Farley leading by example, there is a general feeling of positivity on the ward, everyone has the opportunity to contribute to improvements and all ideas are listened to and acted upon.  

I have seen many examples where staff have gone above and beyond, for example delivering items to patients on their way home from work, using their breaks to accompany patients who want to go outside and providing support to relatives receiving sad news.

Catherine said, “My mum and I would like to nominate Beacon Ward. My lovely dad was admitted to Beacon Ward in June last year after a sudden admission and died just over two weeks later.   

Having been totally independent, rarely ever unwell or in hospital before and used to looking after everyone else this was a very a different time. The care he received embodied everything you could hope for, and I believe demonstrated the goals of the Trust to an exemplary level. 

All of the staff; nursing, nursing assistants, students, catering, administrative, occupational therapy, palliative care, medical and all others were really kind, sensitive and compassionate. They were respectful and understanding to his individual quickly changing needs. 

More than this they really took care of us and our family too. They were intuitive, did all they could for us and made us feel comfortable in the ward with their unwavering kindness, communication and many cups of tea. 

I work in a senior clinical role in another hospital and my mum previously worked in Worthing Hospital pharmacy. Therefore, we are very aware of the difficulties faced and how stretched wards can be. Being on the ‘other side’ carries extra worries in case you have to put on your clinical/ staff head. I am so grateful this never happened and all of the care and communications I observed within the team and with other patients were calm and kind. 

We are truly grateful to all of the team on Beacon ward for taking such good care of dad and also us. They eased the most difficult, sad time for us with their skill and kindness and we would really like them to be recognised for the special work they do.”

---

Neuro Theatres Nursing Team, Royal Sussex County Hospital nominated by Ruby Chowdhry and Charlotte Morris:

“The nursing team, who I have had the pleasure to work with for four years, are always positive, strong, caring and dedicated to the profession, and above all, prioritising patient care.

I have witnessed the best spirit and willingness to do the work, as a collective, sharing the workload and helping each other. 

The team are supported by incredible anaesthetists and many of the surgeons and team leaders in clinical and non-clinical roles. The neuro theatres team and neurosurgical team were uprooted several years ago, from their home in Princess Royal Hospital.   

This wonderful and dedicated team deserve to be celebrated and given an opportunity to be seen for what they have achieved as a clinical department.  

If ever an award is deserved, it is surely to a team such as neuro theatres.”

---

Sussex Hepatology Network, Royal Sussex County Hospital nominated by Rachel Potts: 

“The Sussex Hepatology Network’s purpose is to eliminate Hepatitis C as a public health threat in line with the NHSE national goal. The team have been highly successful in working towards this goal and have achieved the commissioning targets since 2016 when first established with 1,717 patients having been cured of Hepatitis C.  

The team have achieved this through excellent partnership working, for example with primary care, the Hepatitis C Trust, local hostels, drug and alcohol services and HMP Lewes, where they have almost attained micro elimination status.  

The team have been highly resourceful in their approaches to identifying patients for treatment through High Intensity Testing and Treatment events, mobile testing using a dedicated van, A&E opt out testing with 28,054 patients tested since March 2023, finding 45 patients with Hepatitis C that we are now linking into treatment.  

One of the key aims of the service was to move away from centralised provision to care closer to where people live. The service is based at the Royal Sussex County but works out of St Richard’s, Worthing Hospital, Eastbourne District General and Conquest hospitals, as well as a host of community-based sites, with the nurse led service delivering clinics across the whole of Sussex from Chichester to Hastings and beyond.  

The majority of people with Hepatitis C are either current or previous injecting drug users and often suffer health inequalities and struggle to engage with traditional health care services. The approach the team take is highly flexible, inclusive and supportive of these patients. The team also includes peer support workers from the Hepatitis C Trust, which has helped to break down barriers to access. This has been an example of a highly effective intervention to reduce health inequalities. 

The team have been supported by excellent administrators and data analysts which has helped track the patient pathways and confirm achievement of goals.  

The impact of this work is multifactorial. It has led to improved health outcomes for the individual patients, who are at high risk of developing liver cancer if left untreated. Patients report that they experience improved mental wellbeing from having cleared the virus.  

It has also wider public health benefits, since this is an infection that can be passed on to others if left untreated.  

If treated early and liver disease progression is prevented, avoiding significant future health interventions including urgent admissions and liver transplants, which are highly costly to the health and care system.  

The team has exceptional patient feedback, for example: 

‘Just wanted to say thank you again and to let you know that I’ve just moved into a new permanent address in Brighton. Yay and I thought about my life and those few folk that have saved it. Thank you’. 

‘I just want to thank you for coming to see me and doing all that stuff. It’s really so much better cos when I first had it, it was really hard to do. Getting the deliveries is really good and everything is so much better, thank you. I’m really determined to do it.’ 

‘The team have saved my life on a couple of occasions. I have only seen the consultant once but the team have managed my care all these years and they are wonderful!’ 

‘Happy that I’m one step closer to getting this over and done with, cannot wait, thank you for your text and knowing that I’ve got you to talk to and cannot thank you enough it means a lot as I’m not used to having someone to talk. Thank you once again you’re a STAR’. 

Even though the team work over a large area, they are highly cohesive, motivated and innovative in their approach. They truly care for their patients and are strong advocates for them. It is rare that preventative work so clearly demonstrates patient and system benefits, but this team do this on a daily basis, and it would be great to celebrate and amplify this a excellent example of brilliant partnership and teamwork.”

This award recognises a team whose work plays a key role in supporting the Trust to deliver outstanding care and service to patients, staff and visitors.

3Ts Commissioning Team, Royal Sussex County Hospital nominated by Emily Spence and Eoin O’Flynn:

“I would like to nominate the 3Ts Commissioning Team for this award, as their outstanding commitment deserves recognition. While acknowledging that many teams are deserving, I wish to emphasise the exceptional qualities of the 3Ts Commissioning Team. Opening a new hospital as large as the Louisa Martindale Building is no easy feat, a significant and complex programme of activity to commission and open the LMB commenced some years ago.  

Comprising individuals from the different Divisions and Directorates, the 3Ts Commissioning Team showcased remarkable unity and determination. Upon joining the team in April 2022, I quickly realised their unwavering dedication to commissioning and inaugurating the Louisa Martindale Building alongside our clinical partners with utmost efficiency and safety at the core of all activity. 

Working in a successful team is an experience unlike any other, filled with numerous joys and rewards. One of the most significant pleasures is the sense of camaraderie that develops among team members. There was a shared sense of purpose and a collective drive to achieve common goals, which fosters a strong bond among team members. While it being incredibly challenging, the people made it incredibly fun, we worked hard and laughed a lot. We worked very long hours, in a surreal environment of an empty hospital, an experience so incredible it seldom occurs.  

Acknowledging the significant contributions of the numerous individuals involved in the commissioning and launch of the LMB is essential. With the expertise and tireless dedication of our clinical personnel, patients were safely accommodated and swiftly settled in, facilitating a smooth transition process. During the relocation from the stroke ward in the Barry Building to Level C10, I had the opportunity to converse with a patient and his wife. The patient’s reaction upon entering his new single room was truly remarkable. Gazing out the window, he expressed disbelief and proclaimed that he felt rejuvenated.  

Prior to this, there was a considerable period of clinical and operational preparedness activities during which the clinical teams, amidst their daily pressures, diligently worked to achieve readiness for the transition. Witnessing the unwavering dedication of all involved was truly humbling. 

The commissioning of the LMB stands as the most significant challenge I’ve faced in my career thus far. However, more than anything, it was an honour to collaborate with those who relentlessly pursued and accomplished such an immense undertaking.”

Eoin said: “The LMB has been a big part of my life for the last ten years and last June our dream and vision became a reality. I worked with an incredible team to bring the building to life. For me it has been the most rewarding and most challenging time of my NHS career – and I wouldn’t change a thing!”

---

Medical Workforce Team, Worthing and Royal Sussex County hospitals nominated by James Claydon:

“The Medical Workforce Team have implemented significant improvements over the last year and have worked tirelessly to harmonise processes across the whole Trust. With an intensive period of training within the team, new team members have become fully operational in a very short period of time. With this, the results that medical staff across the Trust have seen improvements in response times, a vast reduction in issues with pay, and sharing of medical workforce information directly to each division to enable collaborative working with all departments across the Trust. 

In addition, the positive benefits of the new medical rostering system being implemented have been noted by way of a lot of positive feedback from divisional teams, which in itself is recognition of the hard work and dedication the whole team provide to support the medical workforce with a direct positive impact on patient experience and patient care. 

I have had positive comments from senior colleagues around the significant improvements made over the last year, and whilst there is still more to do, the medical workforce team have made incredible progress on their improvement journey.”

---

Planned Care Booking Team, Trust-wide nominated by Donna Steeles  

“The outpatient and admissions booking teams work across every site to book, change and cancel patient appointments and elective surgeries.  The past year has produced incredible challenges for the Trust with industrial action, critical incidents and other issues that have resulted in high levels of cancellations and rearrangement of activity on numerous occasions and often with little notice.  

Despite the additional burden of work, every team member performs their daily tasks with good nature and kind words to upset, frustrated and angry patients, many who have had their appointments changed more than once due to unforeseen circumstances.  

This year looks as though the teams will face similar challenges and I know that they will embrace this difficult year with grace and patience to support our patients when we have no alternative but unfortunately to change or cancel long awaited treatment.”

This award is for staff who go beyond normal expectations to care for patients with exceptional kindness, dignity and respect, epitomising the Trust’s vision. 

Acute Cardiac Unit (ACU), St Richard’s Hospital nominated by Fabia Hofton 

“The Acute Cardiac Unit consistently receive positive feedback related to the care that they provide to patients and relatives at the end of life. Over the last year they have received positive feedback not only from the Medical Examiner but from patients and relatives in the forms of cards, letters and charitable donations. 

The team consistently go above and beyond to support their patients and relatives/friends to ensure that even whilst the patient may be dying in hospital, care remains holistic, compassionate and caring; going above and beyond.   

As their Matron, I regularly receive feedback, which I pass on. Such as:  

“They never experienced such fantastic high-quality service; nothing was too much trouble. no corner unturned. all so lovely, smiling, happy and charming, could not fault one. how much they were appreciated; the care and devotion were second to none.”  

“The care her mother got was excellent.”  

“I have spoken with her husband today and he wanted to pass on how grateful he is for the quality of care she received throughout her stay in hospital. Particularly during the final week of her life.”  

“Couldn’t praise the staff enough all through from November till now during multiple admissions you were fantastic, she said the cardiac team pulled out all the stops for her husband and they built a really good relationship with all the staff on ACU.” 

“They were a great support for the family.” 

“The nurses and the care her mother got was excellent.” 

“I have just spoken to her husband and daughter, who had nothing but praise for the care and support received by them from staff on SRH Acute cardiac.”  

“The positive feedback was her thanks for everyone on the team who were so supportive in every way.” 

“ACU and ITU outreach could not have taken better care of him.” 

“She wished to pass on the following feedback that the care she saw provided to Valerie was ‘absolutely cracking’.”  

“When her mother was on another ward there was a lovely male nurse who was covering from ACU who asked if she had been given updates and information, which she reports she had not in 2 weeks. She said he took the time to update her even though he was only covering the ward – Ollie was amazing and took the time to speak to her.” 

“Stated that she could not fault Michael’s care, all the Doctors and Nurses were excellent, Michael’s treatment was incredible.” 

“Commended the care of ACU/CCU and Petworth. he stated the Nurses were compassionate, caring, sensitive and patient.” 

“I have just spoken with … Son-in-law, who could not sing your praises enough. He was absolutely delighted with the care … received and how well informed he was kept during … final admission to hospital.” 

One member of staff proudly told me how she had sat with a critically unwell patient, at the end of her life, holding her hand because she did not want her to die alone.  

The Nursing staff on ACU have a dedicated, passionate leadership team who have instilled and driven forward values that are centred around creating a team that continuously strives for improvement and where the needs of patients and relatives come first.”

---

Gill Yates, Neuropharmacist, Princess Royal Hospital nominated by Julia Aram: 

“Gill works currently on the bank supporting the neuroscience department in the absence of a dedicated neuropharmacist. She was our neuropharmacist for over 20 years previously. Over this time, she has consistently impressed the whole neuroscience team with her dedication to serve our patient group. 

Gill takes enormous time and pride in updating her knowledge and indeed is often ahead of the curve of her medical colleagues. This gives us a great sense of safety and reassurance. Nothing is too much trouble for individual patients and over the decades she has worked vastly over her paid hours to deliver a service of excellence. 

She is always enthusiastic in taking on new challenges and has developed a myasthenia medication monitoring service and is supporting the cannabidiol prescribing service. Last year she became a non-medical prescriber. I hope she will be funded to support the brand new fenfluramine service. 

It is impossible to overstate how many pharmaceutical interventions have benefitted our patients, including medicines information queries, the writing of guidelines (often in her own time), attending evening educational events and mentoring young pharmacists. As Gill is in the twilight of her career it would be great if her considerable achievements could be recognised.”

---

Marion Misselbrook, Macmillan Information & Support Worker, St Richard’s Hospital nominated by Miranda Jose:

“Marion has been a member of the Macmillan team for 10 years. She is the figurehead for the Macmillan Information Hub in the Fernhurst Centre, St Richard’s Hospital.   

Marion goes above and way beyond for our cancer patients, from supporting them emotionally to organising practical support for them. Everything from spending time to talk to patients and carers following a cancer diagnosis to arranging transport, care at home, signposting to eternal charities and services or arranging referrals for finance advice and counselling. This part of her job description, however the level of care she offers goes way beyond what is expected of her.   

What isn’t in her job description are the services that are now available to patients solely because of Marion. These include monthly support groups so patients can make contact with others who have a cancer diagnosis, Look Good Feel Better which offers 24 patients a month the opportunity to get advice on skin care and makeup following chemotherapy treatment. This service in particular has amazing feedback. Our ladies make friends with each other and often finish the session by going out for lunch. They are also given a gift bag with a selection of high quality make up and skin care when they leave.  

Marion’s biggest achievement, however, has been to set up a Macmillan Information & Support Service at HMP Ford. This is the first of its kind in the country and Marion has already been contacted by other prison services for advice and support. Marion visits the prison once a month to talk to clients who are cancer patients or who have loved ones in the community who are cancer patients. 

Gaining the trust of clients of the prison service is extremely difficult and Marion accomplished this very quickly by showing them respect, empathy, understanding and using her extensive knowledge and experience to support them with cancer information and also with appointments and navigating their cancer journey. 

It has not been easy for her as she has come up against many challenges that have needed all of her negotiating and influencing skills. However, she has become a trusted colleague at HMP Ford to the extent that she has been given security clearance and a set of keys for when she is in attendance.   

This is Marion’s fifth nomination for a Star Award and I am sure will not be her last. Marion will be retiring in 2025 and as her line manager I can honestly say that I am dreading it! Marion is a major asset to not just the team but the Trust too. 

There is no better ambassador for Cancer Services or University Hospital Sussex Trust and our Patient First philosophy. As a Staff Governor, member of staff and Marion’s line manager I am so very proud of her.”

This award is for volunteers who have made a major difference to a patient, relative, colleague or team through their community-spirited commitment to serving their local hospital.

John O’Sullivan, Royal Sussex County Hospital nominated by Frances Playford: 

“John has been a volunteer at the Cancer Centre, Brighton for around 11 years since recovering from head and neck cancer himself. He is there every Wednesday, come rain or shine, to welcome patients at the head and neck clinic and to talk to them, should they so wish, about their journey ahead.  

He is very caring, understanding and knowledgeable and I can see that the medical staff hold him in high regard and appreciate his feedback. Often, he is the patient’s voice if they feel overwhelmed or upset. I feel that I, as a fellow head and neck buddy, have learned so much from John. I greatly admire his compassion and the comfort and support he is able to offer patients. He is also warm and friendly and funny, and patients and clinicians alike, love him. 

He also takes time out to talk with the new radiotherapy students to help them to understand the impact of treatment on the patient, having undergone treatment himself.  

Watching him calm and reassure patients has been a great learning curve for me and I hope one day, I will be able to offer the same level of support to others.  

He also organises an annual “thank you” night out for all the wonderful MacMillan nurses across the Trust – the next night out being March 15 this year. He is truly a wonderful person, asks for nothing in return, and would be so deserving of this award. “

---

Ken Bailey, Royal Sussex County Hospital nominated by Tasia Staker:

“Ken has been a volunteer at the Royal Sussex County Hospital for over 8 years now and every time he volunteers, the hospital is that little bit brighter!  

Currently Ken volunteers all day (9-5) at the Royal Sussex on a Tuesday. Starting his day in the Urgent Care Centre, he helps staff, patients and visitors with a variety of tasks including welcoming individuals to the department, providing reassurance and attention to those in the waiting area. He helps staff to stock cubicles, care trolleys, clinical rooms and helps keep the nurses’ stations clean. Then, in the afternoon, Ken heads to the Louisa Martindale Building reception area to help people find their way around the hospital and deal with any general enquiries. 

Ken is one of the most positive and helpful volunteers I have ever had the pleasure to meet and if there is ever a time we need an extra pair of hands, Ken is the first to volunteer! Over the years, Ken has supported a number of charity fundraising events and special occasions within the Trust. For example, he is volunteering at the upcoming Disability Network Conference and helps new volunteers settle into their roles and has even taken centre stage in having his photograph taken to represent volunteers and the Voluntary Services Department.  

Ken reflects everything that a volunteer should be, and it would be difficult to find someone within the hospital who has not met Ken or could not tell you how wonderful he is. He is a friendly, warm member of not only our local community, but the hospital community and reflects each one of our Trust values and behaviours each time he comes into the hospital. Ken supports our Trust in every and any way he possibly can, and I can think of no one else who deserves this Star Award more.”

---

Val and the gals (Audrey, Wendy, Margaret, and Ann), Worthing and St Richard’s hospitals nominated by Naomh Stanford: 

“This is to say how much we at Worthing and St Richard’s hospitals value the time and dedication that Val and her team have given to support the losses of our babies no matter what the gestation. 

Our mothers and midwives are really humbled and resorted to tears that somebody would care enough to give up their time to knit such beautiful clothes and blankets, in such soft baby wool, for the precious babies that have sadly died.  

Due to the shock and trauma at the time of losing their son or daughter verbal thank you’s are very limited and rarely given, but the parents body language shows the amazing gratitude they have to be able to clothe/cover their baby once they have been born.  

The midwives always report that they are so grateful that they had something so beautifully knitted to share with the parents. Being individually wrapped allow the midwives to offer the parents a choice of the type of clothes that their baby will wear for the first time. Giving that ability to choose the clothes that their baby will wear is enormous, as they will never be able to do this again for their baby. This will be such an important last memory of their baby in such a stressful time in their grief. We also give them a duplicate set of clothes for when they have the funeral, so their baby is laid to rest in immaculate white/pastel clothes and is wrapped in a soft blanket to keep them warm for their final journey. 

I would like to give a special and enormous heartfelt thanks to Val and her husband Den Stevens, who are both in their 80’s. 

Val is very particular with her knitted items that she presents to the hospital and is always there helping me alter the dresses to allow the babies to be dressed easily and without further damaging the little fragile ones. She without hesitation even got her sewing machine out and personally made liners/ mattresses/ blankets/ beds for our babies to allow them to be transported to the mortuary or blessed with a beautiful cotton and lace layette surrounding them. 

I also mention Den as the man who clearly loves and supports Val to the full in her endeavours and is the person who individually seals each item for her to keep them clean and always presented beautifully. The love that Den has for Val and her dedicated devotion is unquestionable and to witness that love like this does exist is so humbling to me.  

Their dedication and empathy is amazing for our parents. It is so well received and acknowledged within both maternity hospitals by all the staff in A+E and midwives on delivery suite. I feel that a simple thank you is just not a big enough word to use to express our gratitude to the tireless and endless work that they do for us. 

We would not be able to offer such a sensitive service without the care and support that they give to us and our bereavement services.”

This award is for staff who are the jewel in their team, whose drive, enthusiasm or good sense of humour inspires those around them, especially at times of difficulty or stress.

An Fairhall, Sexual Health Clinic, Royal Sussex County Hospital nominated by Sebastian Causton: 

“I would like to nominate An for the hospital heroes award. An is one of those people that colleagues, from medical students who have worked with her for one clinic to colleagues who have worked with her for years often talk about how wonderful she is, but An herself has no idea how much she is valued and I want her to know how appreciated she is. In the last week I have genuinely had at least four conversations with different colleagues of varying roles about An’s greatness and I think this needs to be recognised.

I struggled to decide which award to nominate An for as I could have easily nominated her for mentor of the year or compassionate care, which is why I decided I should nominate her for the all round hospital hero that she is.

An is my line manager; this year I have been struggling and An was wonderful about everything you could wish for in this situation. She encouraged me to look after my well-being, she advocated for me with higher managers, and regularly checked in with me.  

She also went beyond her role by reaching out to me when I was off and taking me to the woods with her dog to eat ice cream and talk through my concerns. An also sourced me some colouring books and pencils for both of our sexual health sites as she knows I like art and thought this would be a helpful activity for me when I get sensory overwhelm. An is one of the most thoughtful, kind hearted, genuine humans you will ever come across. 

An has a microbiology background and is extremely knowledgeable in microscopy and microscope care. She is extremely generous with this expertise, patiently explaining and guiding staff who are learning. She is often referred to as the ‘Queen of Microscopy’ and is the go to person if you need support or assistance reading a tricky slide.

Patients who come to sexual health services are often feeling very nervous and vulnerable. An is a wonderful mix of calm, patient, compassionate and humorous. She is an expert at making patients feel at ease and well looked after, and the staff as well.

An is a fantastic colleague to have and I feel very blessed to work with her and lucky to consider her a friend.”

---

Claire Phillips, Consultant, Royal Sussex County Hospital nominated by Nicole Henderson: 

“Whilst performing a ward round in the LMB on intensive care, Dr Phillips saw a vulnerable young individual on the roof of A&E. Without hesitation she raced straight down, climbed out the window of the building and was able to prevent any potential harm to the person. Her bravery and compassion, in an extremely stressful situation is why she is a hospital hero. 

She was able to speak to the individual and bring them to an area of safety, displaying a great deal of compassion and putting others before herself. We are all very proud to have her as our colleague.”

---

Haitham Abul-Eis, Paediatric Consultant, nominated by Laura S: 

“My second child was just 16 weeks old when she refused to feed completely. Already diagnosed with a cow’s milk allergy, most doctors were stumped as to what the issue was or if there was an issue at all. They even remarked on my anxiety. I was of course anxious because my baby was vomiting copious amounts and not feeding. 

After 4 days in the Alex, in walked Haitham. He was the first doctor who walked into our room who calmed me instantly. He examined Francesca with such care and really interacted with her. He made a plan and in my darkest moments I began to believe it would get better.  

Haitham made sure she saw all the specialists needed, SALT and dietitians. Every day he came by twice a day, sometimes more, to check on her and chat with me about the ever-evolving plan for the future, at a time I couldn’t see past the next hour. Severe constipation, severe gastro reflux, severe oral aversion, ng tube feeding, he fixed it all. 

When we were discharged after 11 days, he kept us under his care. This was the summer of 2019. Francesca was regularly reviewed, he was always caring, he never once made me feel as though I was overreacting, he always interacted with Francesca and was always so kind and calm. 

When my eldest daughter began to show worrying symptoms in 2022, I asked for her to be swapped to his care from another gastro doctor. Fortunately, he said yes, and for a while he cared for both of my children. He diagnosed my eldest in 3 months with collagenous colitis, a very rare form of colitis especially in children her age. 

Nothing was too much, he called me, if necessary, still saw us regularly with both children one after the other. He discharged my youngest in October 2023, 4 years and a few months after meeting Francesca who was off medication and thriving. 

Whilst my eldest remains under his care, I could not be more grateful for this man’s existence within our NHS. He was the only doctor who made me feel listened to and treated me with such kindness and care it is easy to respond to him with the same.”

This award is for staff who are the jewel in their team, whose drive, enthusiasm or good sense of humour inspires those around them, especially at times of difficulty or stress. 

Gary Segger, Porting Assistant Duty Manager at Princess Royal Hospital nominated by various people including, Abu Ahmed, Michelle Gregory, David Edmends, Jackie Davie, Katherine Moore, Amanda Sawyer, Melanie Osborne, Paul Williams, Christine Mackenzie, Toni Lentner, Christian Lentner. 

“Gary was an absolute star. He noticed my wife was struggling before her surgery and came back to check she was doing ok and went above and beyond to make her feel less anxious. 

He noticed a few days prior when getting blood tests done and remembered she was coming back in so made the effort to check again. This kind of attention to detail and personal touch is what is usually missing in the NHS. 

He made my experience far more bearable in difficult circumstances.”

“Gary was one of the first staff members I came in contact with. He noticed I was anxious before my surgery when I was getting blood work done. He came back to check I was doing ok a few days later. 

When admitted for surgery and went above and beyond to make me feel less anxious and sought me out to check I was doing ok. He noticed a few days prior when getting blood tests done and remembered I was coming back in so made the effort to check again and was chatty and helpful. 

This attention to detail chatty encounter made me feel like a person and not just a number. He made the difficult experience far more bearable. I’d like to thank him. Regardless of the votes please pass on this message.”

“Gary is a hardworking conscientious employee, he is known and liked by everyone at work and in his private life. He will always make sure that the patients are put at ease while transferring them from place to place. 

On a personal level if someone he knows is in hospital he will always pop and see them if he can on his break. He should definitely be on the shortlist. PRH are lucky to have an employee like him.”

“Unfortunately, over the last 5 years we have visited the hospital on too many occasions, normally for fragile parents but on the odd occasion for ourselves. Gary has been ‘on hand’ for various help advise and support probably outside of his main responsibilities. A caring and stable influence in difficult circumstances and a friendly and comforting presence.”

“He is just so lovely. He is always making us laugh, has a smile on his face and will always go above and beyond to help anyone out. He always brightens our day in pathology when he is dropping of samples to the hatch or collecting the post.”

“Gary is a very supportive manager, always going above and beyond. He genuinely cares about his team members. He has been very supportive of me, through a difficult time. He works very hard in the department, covering various staff shortages.”

“I have nominated this person as I used to work with him in the same role and I know that he always went out his way for others and specially those as a patient he would make them feel comfortable and I have recently been in and out of hospital and he made sure that I was okay and kept popping in to see how things are going Gary is a very kind, and reliable member of the portering team and they should be very proud to have him. 

Gary always goes above and beyond in anything you ask him with a smiley face and lovely helpful demeanour whether it be from letters or taking anything from one area of the hospital to another.

I have seen him directly helping patients to the right departments alongside his duties of his job which varies enormously and even when he is short staffed and against the gosh, he rallies on until everything is in its right place and sorted. 

His job is so varied I cannot cover it all, but he is just great, helpful, efficient, happy and professional to one and all. He is a tribute to his team and makes sure his team members are all okay as well.”

“Gary was on hand after the birth of my twins, my wife was taken to the theatre for urgent care, Gary bought blood over and then remained in the room with me to support me until my wife came back to the room, otherwise I would have been alone. It gave me so much comfort having him there to talk to, simply the most amazing person I have met, people like Gary are so rare.”

---

Jennifer Jones, Wark Clerk at Princess Royal Hospital was nominated by Nicky Lainsbury, Lorraine Walker, Josie Dunkley and Fran Windsor: 

“Jenny has been our ward clerk on Central Delivery suite at the Princess Royal Hospital for the last 18 months. She always goes above and beyond to help her colleagues but mostly importantly the families we care for for. 

Jenny is a highly valued member of our team in maternity and plays an important part in the smooth day to day running of our wards, Jenny will without question look after CDS and SCBU but also in times of need will also cover Bolney ward. 

Her caring and compassionate personality shines through every day and any job asked of her is never too much. It would be amazing for her to be recognised by the Trust for her outstanding contribution to Women and Childrens services. 

Jenny is our PRH Hero!”

Josie echoed this sentiment adding: “A dynamic ward administrator and a fantastic team player.  Always willing to help, learn and do her very best in everything she does. 

“She is amazing with patients and colleagues alike.  An excellent communicator and someone you can rely on with a wealth of knowledge and always a smile.”

---

Mark Chaffey, Flow Coordinator at Princess Royal Hospital nominated by Samantha Page: 

“Mark has a diagnosis of MS and has been working tirelessly to assist patients in getting home safely. He communicates well with members of staff of all levels and demonstrates care and compassion to the patients. 

Mark goes above and beyond in his role, often working out of hours from home and staying beyond his hours at work. He is an asset to Pyecombe Ward.”

This award is for staff who are the jewel in their team, whose drive, enthusiasm or good sense of humour inspires those around them, especially at times of difficulty or stress. 

Anna Lambert, Multi-Disciplinary Coordinator at St Richard’s Hospital nominated by various people including Megan Llewelyn, Dan Magrill, Paul Carter, Tara Walker, Alexandra Hutchings, James Hicks, Sameer Gangoli, Briony Burns, Suzie Venn, Debashis Nandi, Umesh Hombaiah:

“She has fundamentally streamlined the SRH Urology MDT, knows all the patients inside out, her knowledge of treatments and investigations and who should have what is extraordinary for her position, I cannot say how outstanding she is. 

I wish she could be paid ten times as much. She is valued by every member and frequently picks up things we as consultants forget and makes sure nothing is left undone for the patient in a highly efficient manner. There is no better example of Patient First in my book.”

“Anna is the best MDT co-ordinator I have ever had the pleasure to work with. Her efficiency, communication and organisation skills are second to none. 

Because of her care, compassion and attention to detail preparing for our weekly MDT meetings, we are able to work effectively and safely in our team when making significant life changing decisions for our patients.” 

“Anna helps to make a challenging, pressurised situation enjoyable, optimising how we work as a team for our patients. Thank you, Anna!!”

“Anna has revolutionised the Urology MDT and driven forward our care of patients with cancer.  She’s always going the extra mile to make sure we give the best quality service.”

“Anna is one of the most professional, dedicated and effective MDT co-ordinators I have ever worked with. She constantly goes out of her way to ensure each patient has the best possible pathway through the MDT process, expediting appointments for discussion wherever possible and always ensuring all relevant clinical information is available for every patient. 

Through her annotations post MDT, patient follow up is always clear, non-ambiguous and easily accessible to all members of the team. Through her advanced understanding of urological malignancies and their management, she has transformed a highly complex, multifactorial process into a meeting in which it is a genuine pleasure to take part. 

I cannot state enough how invaluable she is to the team and her knowledge and willingness to go above and beyond what is normally expected is recognised by all of us as exceptional.”

“Since Anna has been part of our urology MDT team, she has been tireless in ensuring the best outcomes for our patients.  She is relentless in making sure the patients navigate the pathway with as little delay as possible and with all decisions made with the patient’s best interests paramount. 

She is so helpful and approachable and has made my role and that of my secretary so much easier with regards to MDT preparation. She is truly a hospital hero. An absolute credit to the Trust.”

“Anna is MDT co-ordinator for our Urology MDT. Since joining our team, she has completely transformed our MDT, reorganising the list in a way that makes individual teams contributing towards the MDT far more efficient as we only have to attend the section relevant to us, cutting down on previous inefficiencies considerably.  

Despite not being clinically trained, Anna has assimilated a breadth of clinical knowledge simply through discussions had around her and can often share insights she has gained from the other MDTs she attends about non-Urological clinical pathways and management that may be relevant to our discussions. 

She collates the clinical summary information on our MDT list/proforma which is always relevant and to the point, which helps so much for those of us preparing for the meeting beforehand. She is an incredibly quick learner and always surprises me at how much clinical medicine she knows without any formal training. 

She is super organised and always prepared to go the extra mile for patients, whether this be chasing any external studies, results, referral letters, etc that are so useful to inform MDT discussion and seems to always have her finger on the pulse. 

She shows exceptional initiative and seems to always be one step ahead, knowing what we need well before being asked. She has held the baton for patients on many occasions when the greater system threatens to fail, making sure results are chased up, appointments are in place, etc – she contributes enormously towards the working of the greater team and works tirelessly to make sure no one slips through the net.  

I have never met a more dedicated and hard-working colleague than Anna, even sending emails and organising things in the background on weekends, in her own time. She is an absolute mine of information and someone I feel I can go to at any time – she’ll always know the right person to put me in touch with! 

She does all of this great work with an ever-present smile and cheerful bubbly demeanour! Anna is a joy to work with – she does far more than she gets paid for and it would be lovely to publicly recognise her for her exceptionally high work ethic, her exemplary standards of professionalism and the positive attitude and enthusiasm she puts into the job. She demonstrates superb team working and is a shining example to us all. ” 

“Every team should have an Anna – we would certainly be lost without ours!”

“Anna makes a difference. She brings all of the MDT together with enthusiasm, dedication and professionalism whilst maintaining composure and humour. 

Anna ensures that patients cancer pathways are tracked and delivered as effectively as possible. If doctors treat patients and pathways saves lives, then Anna is a life saver by making pathways work. She is a huge driving force for our patients and the staff around her and inspires colleagues daily. 

No patient will ever meet her. No record is made of her dedication or involvement, yet she makes a difference to so many patients by driving information together across all sites in the Surrey Sussex Network facilitating the transfer of patients to all of our centres for specialist cancer care. 

Without her this process simply doesn’t work as well. She is also supportive to all the team members when they need it. I love working with Anna. She simply makes the people’s and patient’s day better.”

“Anna is absolutely brilliant – she runs the MDT meetings (mostly urology and sometimes gynae) with great professionalism, works very hard to achieve perfection in her superb preparation and outcomes of the MDT, always friendly with a smile, and nothing is too much trouble for her. 

She records patients who need follow-up and always flags up things to the relevant members of the MDT. She goes well above and beyond her role and what is expected of her. She has really made a difference to improving patient care in the urology MDT meeting for example.”

---

Lucie Horn, Occupational Therapist, at St Richard’s Hospital nominated by Sai Sindhu Chirla, Cindy Thomas, Georgina Hill, Jane Jenkins:

“Lucie is an active team member who always practices the patient first approach as well as demonstrating inclusion in the team. She is always an active listener, provides clarity and answers questions, doubts where requested. 

Her communication, clarity and commitment are so effective with the patients in supporting them to live as independently as possible with interventions, assessments and referring to various support systems when needed on discharge.”

“Lucie’s conversation with family members in gathering collateral information is outstanding because she possesses all 6c’s of NHS constitution and values of NHS. Her communication with multidisciplinary teams to provide what’s best for the patient is remarkable. Her ability to work under stress by prioritising the tasks, needs is inspiring for everyone around her. Her leadership qualities, knowledge, skills, compassion and empathy with a holistic approach makes her St Richard’s superhero. 

She goes above and beyond in the best interest of patient and team. A good individual with good behaviour, skills, knowledge and traits make a good team. Good teams make a good organisation. People like Lucie are great strength to NHS not only for patients but also for other staff members with in or in different teams. “

“Lucie is an energetic and positive force within a very challenging area. She is organised and committed to her work and other people’s development. 

She stays balanced and calm in difficult circumstances. She does her job with excellence and is always grateful to the people she works with. She is a great example and influence. 

Lucie has worked above and beyond stepping up and leading the general medicine Occupational Therapy team in very difficult circumstances. She has shown great teamwork and always putting her colleagues first in every decision and situation that they are in. 

In times when there has been minimal/unsafe staffing levels Lucie always has a smile on her face, she is approachable, compassionate and always willing to help her team out. This has made her colleagues feel at ease and proud of the work they achieve. 

Lucie’s professionalism has been outstanding, in times when this has been difficult for her, she is always a bubbly, friendly and energetic being. Lucie has led the team in very difficult pressures, and I know for a fact the team would not have got through winter pressures without her lovely personality. 

Her work, commitment for striving for success and dedication to the department should be acknowledge. She is definitely the jewel of this team and inspires her colleagues on a daily basis.”

A big THANK YOU to Lucie for always being a great Leader who has both her colleagues and patients at the very heart of everything she does.”

Lucie is one of the most caring members of staff I have ever worked with her. Her compassion, empathy, support and understanding she shows her patients is second to known. She also shows these qualities with her fellow work colleagues. 

Her strive for patient first is always paramount and obvious to everyone who works with her. Recently our team was extremely short of staff and Lucie was the only qualified member to cover five wards. She stepped up and organised the remaining staff, went above and beyond to try and give the patients the care they needed under very extreme circumstances. Never once did she complain always showing high levels of professionalism and working closely with the physiotherapists. 

This young lady is a true inspiration in every way and thoroughly deserves this ward.

I wholeheartedly support this nomination for Lucie to be hospital hero. Lucie has been with the trust just over two years, in that time, Lucie has become an absolute asset to the General Medical Team, Occupational Therapy department and Trust. She is an absolute ray of sunshine that brightens everyone that is lucky to work alongside her day!  

She epitomises the Trust values, her compassion shown for her patients and fellow staff members shines through, just recently, when staffing levels were at their lowest, leaving Lucie in charge as a sole Occupational Therapist, covering five wards and a caseload of seventy patients she demonstrated all the qualities outlined in the Trust values.  

Even the most experienced of staff would have struggled, not only did Lucie excel in her response, but she was also able to pull together a very fragmented team with skill and professionalism, meaning that patients with the highest priorities were managed to be seen. 

Staff and patients respect Lucie because she has outstanding communication skills, she listens and takes the time understand their issues, she is always putting others needs above her own! Lucie always goes above and beyond for her patients and staff. She is an inspiration to all.”

---

Peter Wells, Porter at St Richard’s Hospital nominated by Daniel Hull: 

“Pete Wells, affectionately known as ‘Grandad’ among his colleagues and patients, embodies the true spirit of a hospital hero. At the remarkable age of 84, Pete has become an indispensable part of the hospital community, leaving an indelible mark with his kindness, humor, passion, and unwavering work ethic. 

Grandad Pete’s kindness radiates through every interaction, creating a warm and welcoming atmosphere within the hospital walls. Patients, visitors, and fellow staff members alike are greeted with a genuine smile and a comforting word, providing a source of solace during challenging times. His ability to connect with people on a personal level has transformed the hospital into more than just a medical facility; it has become a place of compassion and camaraderie. 

A true testament to the power of humor, Grandad Pete infuses laughter into even the most sombre situations. His quick wit and playful banter have become a source of joy for both patients and staff, proving that a cheerful disposition can be the best medicine. In the midst of the demanding and often stressful hospital environment, Grandad Pete’s infectious laughter serves as a reminder that moments of levity can be the glue that binds a community together. 

Passion courses through Grandad Pete’s veins as he tackles his duties with an unparalleled enthusiasm. Despite his age, he approaches each task with dedication and a sense of purpose, setting an example for everyone around him. His commitment to his role as a hospital porter extends beyond mere obligation; it is a genuine calling to contribute to the well-being of others. 

Grandad Pete’s willingness to work tirelessly, regardless of the circumstances, is a testament to his dedication to the hospital community. His strong work ethic has not waned with age; instead, it has become a beacon of inspiration for his colleagues. Pete’s steadfast commitment to his responsibilities demonstrates that age is no barrier to making a meaningful impact and that the desire to serve others knows no bounds. 

In recognition of his exceptional qualities and contributions, Pete ‘Grandad’ Wells is undoubtedly deserving of the Hospital Hero Award. His kindness, humor, passion, and unwavering work ethic have not only enhanced the hospital experience but have also left an enduring legacy that serves as a beacon of inspiration for all who have had the privilege of knowing him. Grandad Pete is not just a hospital porter; he is a living testament to the power of compassion, laughter, and unwavering dedication in the realm of healthcare.”

This award is for staff who are the jewel in their team, whose drive, enthusiasm or good sense of humour inspires those around them, especially at times of difficulty or stress. 

David Fitzpatrick, Clinical Site Manager at Worthing Hospital nominated by Stephen Mardlin:

“David Fitzpatrick, one of the CSMs, always gives of his very best going above and beyond for his team, patients, colleagues and the hospital. Starting early, finishing late and doing extra hours (unpaid) in support of his team is normal for him. He is conscientious, dedicated and always putting others first. 

Whilst there are daily examples of his exemplary approach and highly complementary comment of him is regular there is a day that showcased his candidacy for the Hero award. 

During a very challenging day at the hospital, David embodied UHSussex values of compassion, respect and professionalism admirably by helping those around him, under extremely demanding circumstances.  

There were also separate patient safety incidents in the wards, a very full ED through a lack of flow and an altogether hugely challenging day to manage. Despite the immense pressures of the day, David continued to work not only to the end of his shift, but beyond it to ensure the night team had a safe hospital to manage. 

It is hard to overstate just how much courage and commitment this required from David who repeatedly demonstrates the very highest of values and great leadership. I unreservedly would like to nominate him for the Hospital Hero award. “

---

Jean Redfern, Paediatric Ambulatory Care Assistant at Worthing Hospital nominated by various people including Nicole Murray, Amber Murray, Dawn Savage, Laura Hardcastle, Clare Wesley, Josie Mackenzie, Cheryl Morley, Jenna Hughes, Victoria Brown, Laura Bewley, Jane Boxall, Elliott Leishman, Jennifer Mason, Aimee Ost, Hayley Edwards:

“Jean is 78 years old and has been working within the NHS for 50 years this year. She is the most inspirational and hard-working woman I have ever met and is a perfect reflection of the Trust values. 

She is such a valued member of Bluefin Ward and after all her year’s service is finally retiring this year. Jean has thought about retiring a few times before but can never bring herself to follow through with it.”

“Despite her age, Jean has continued to work 12.5 hour shifts, staying late after shifts to help when the ward is busy and will pick up bank shifts when short staffed. She also spends all day on her feet delivering clinical care to children and their families. You will never catch her sat down, if there are any jobs to be done, she’s the first to volunteer. 

She treats every patient and family with such compassion and kindness and is such a reassurance to patients she cares for. Jean has dedicated so much of her life to the NHS and has given so much to the children and families she looks after and to those of us who have the privilege of working with her.”

“Our entire team look up to Jean, she is a true inspiration to all, and we are going to miss her so much in her retirement. Thank you so much Jean.”

“Jean is the heart of Bluefin Ward. She is always showing her patients, families and colleagues care, kindness and compassion. Jean never seems to have any off days- despite the challenges the ward and family life throw at her she is always smiling.”

“Jean has worked for the NHS for 50 years this year (she is the Florence Nightingale of Bluefin) and has continued doing 12.5 hour shifts despite nearly being 80. She is always going above and beyond to provide her patients with outstanding care- the NHS need more Jeans and I do not know what we will do without her when she finally retires this year. 

Jean has been a member of a paediatric team for many years and is probably one of the most caring and compassionate people I’ve worked with. She continuously goes above and beyond for her patients and has made the decision to retire which is a massive loss for our team.”

“Jean has a heart of gold and is like a mum/ grandma to every member of staff on the ward, from the housekeeping staff through to the consultants. You can go to here with any need and she will help you out. Jean listens to you and does not judge you she takes you at face value. Jean shows compassion, empathy to the patients and their family members that she cares for at all times. 

Jean is a font of knowledge and will tell you where you can find anything in the hospital and if not sure will point you in the right direction. Although Jean never undertook her nurse training, she has a mountain of knowledge both medically and showing commonsense which she shares with all members of staff. Jean is a person that I will always look up. 

Jean is retiring this year following 49 years of service for the Trust. She is the most hardworking, kind and caring individual you could wish to have as part of your team. She loves her job so much and has toyed with the idea of retiring many times but couldn’t bring herself to go!”

“Jean is turning 80 years old next year (you would never know!!!) and continues to work long days, picks up extra shifts to help the ward out, stays late often and never moans about anything. She will be missed by Bluefin ward more than words can say, but we feel she deserves to enjoy her retirement with her husband, who has been patiently waiting for the day she finally agrees to join him.  

We wish her many happy years of retirement and we hope we can get her this award to show our appreciation of her many years of dedication.”

---

Marcia Savage, Housekeeping Supervisor, Southlands Hospital nominated by Nigel Burgess:

“Marcia is the daytime Housekeeping Supervisor at Southlands Hospital. Her role should be to supervise a housekeeping team; however she not only carries out this role impeccably, but she fulfils many more roles, including the management of the Southlands porters, managing all the post, parcels and hospital deliveries, linen and coordinating repairs and maintenance with the works department. 

Marcia’s impact extended far beyond her impeccable work ethic. She is a beacon of positivity and encouragement, uplifting her team and others at Southlands. She recognised the importance of their role in maintaining an exceptional working environment for patients and staff alike, and she makes sure they feel valued and respected every step of the way. 

She recently identified that one of her porters was unwell, he explained that he had been to his GP and A&E, however Marcia was unhappy with his deteriorating health at work and insisted he went to A&E again. This time he was admitted to hospital for a week with health issues.  

I know she is highly respected by her own management as well as hospital directors, who all know what efforts Marcia will go to ensure Southlands Hospital runs like clockwork. She is an extremely hardworking inspirational individual. “

This award is for staff and volunteers that have supported the hospital charities with their time, resource and expertise as well as fundraising to raise money for our hospitals. 

British Transplant Games Team at Royal Sussex County Hospital nominated by Sally Chapman and Patricia Batsford:

“Karolina Walter helped me raise £2.5K towards taking Team Brighton to the British Transplant Games which is supported by The Hospital Charity.  

We organised a Christmas Raffle and she secured over 25 prizes-including days out, £500 from Brighton buses, vouchers etc. She did this by writing and emailing local businesses, but she also went out in her spare time and spoke face to face with these companies. 

She then diligently followed up her letters and emails and with out this dedication our raffle would not have been as successful as it was.”

Jackson Lao is doing a parachute jump from 15,000ft on the 22/3/24 – he has raised nearly £1.5k towards taking Team Brighton to the Transplant Games. I can’t thank Jackson enough for helping raise much need funds. 

The transplant team in Brighton is fairly new, having competed in the last two of the annual games. The team is growing and with this comes the need for extra support in order to send a larger team this year, games being held in Nottingham.”

“Karolina Walter- Karolina works in the renal outpatient department and has been stimulated by a great desire to be able to help those wishing to compete. She has a great empathy for our renal patients. She organised a Christmas raffle and was tenacious in sourcing some wonderful raffle prizes, she did this by phoning, e-mailing and visiting local companies and raised £2,500. 

Jackson Lao- Jackson also works in the renal outpatient department and is showing his dedication to our patients by planning to do a parachute jump on 22/3/24. He has raised so far almost £1,500. 

Much needed funds for our transplant team.”

---

Kat Chapman, Volunteer at Royal Sussex County Hospital nominated by Alastair Irons and Rachael Helgott-Bates:

“Kat is waiting for a kidney transplant. She puts herself through dialysis at home every other day. Her story featured in the charity’s One More Gift Christmas Appeal, showing true compassion for other people who she feels may be worse off than herself. 

Because, despite her illness and the surrounding incomprehensible mental stress, she ran the Benidorm 10k to raise funds for the charity. As a result of the appeal, she may now have found a kidney donor. She’s my hero – with a smile that lights up a room.”

---

Pzazz Choir, St Richard’s Hospital nominated by Bettie Sodipo:

“Pzazz is a staff choir, with most of their members based in Chichester. They have raised a lot of money for the Trust charity as well as the time it takes to rehearse, effort to put on events they really are charity champions. They’ve taken it upon themselves to deliver excellent music opportunities and support the great work of the charity. 

Alastair Irons, Head of Fundraising and Communications for My University Hospitals Sussex endorsed this nomination: I was delighted to attend the PZAZZ Singers festive concert in December and, as always, the performers gave their all for the audience and for our hospitals.  

So we are deeply grateful not just for the show they put on, but for all the hours of rehearsals, the kindness and the commitment, that together make their work so worthwhile – and especially for the £10,000 they have raised to improve the lives of NHS patients and staff alike. For everything, they have everybody’s profound thanks.”

The Star of the Year award is selected from those named as Star of the Month and provides an opportunity for any member of staff, bank worker or volunteer across the organisation, in all areas to be recognised for their efforts.

Amanda Cornish, Occupational Therapist at St Richard’s Hospital nominated by Shona Reeve: 

“Amanda Cornish organised Seaford College to provide a voluntary community day. Selected students worked to tidy up the garden, plant some beautiful flowers. They built a large raised planter which is accessible for wheelchair users, new tables for family and relatives to enjoy socialising in the garden. A new purpose-built gate which provides safety for the patients. Finally, the students ended the day with making bird boxes with the patients. Seaford College organised two skips to remove all of the waste that was taken from the garden, the provided all of their own equipment and man power.  

It was a remarkable and special day, patients who have had life changing brain injuries were practicing skills with the support of physios/OTS and the nursing team. The appreciation from the patients has been overwhelming. Our staff came together and enjoyed supporting the patients with the activities. DWH has often felt very separated from the main hospital, but today there was such a sense of pride and happiness within the team.

Thank you so much Amanda for making this day happen again for another year. The team at Seaford College would like to return to DWH for future maintenance of the garden. We are so thankful to all the volunteers, who have created a safe and accessible space for the patients.”

---

Audiology at Royal Sussex County Hospital nominated by Manuel Loureiro:

“The Audiology Department based at RSCH went through significant changes over the last 5 months. Like a number of teams, we moved from the Barry Building into the Louisa Martindale Building. But one move wasn’t enough, so we moved to a brand new department at the Alex at the same time as moving to LMB – including completely new and different equipment. 

Two simultaneous physical moves with no impact on patient care – we are now spread across three sites at the RSCH campus (Sussex House, LMB and RACH). But moving to new buildings wasn’t challenging enough, so we changed our bespoke Patient Management System of 20 years and converted to a new one, merging our database with Worthing’s Audiology Department, for the ultimate holistic patient care in Audiology across UHSussex. 

We were then fast-tracked to move away from the T: Drive onto Teams and Microsoft 365, which has proven to be a challenging transition and staff are still finding their feet with the new way of working. We had a series of recruitment periods with retirements and staff leaving, forcing us to adapt our skill mix during the recruitment periods. 

It’s been an intense period of continuous, significant changes, with little time to get accustomed to a change before the next came into play. In spite of it all, we have managed to reduce our waiting lists and improve our DM01 position; teamwork and team spirit are high and the team is as united as it’s ever been. We’ve succeeded in getting a business case approved at BCSP for improved and shorter patient pathways and have just completed PFIS wave 23 training. 

Lots of achievements in 5 months that wouldn’t have been possible without a strong sense of team; it’s been an extremely stressful and challenging period for our staff, who rallied up and worked together towards improvement with a strong belief in better care for our patients.  

Patient first, where better never stops. 

Acknowledging the efforts the team went through to maintain high quality of care through it all would go a long way towards staff engagement, satisfaction and retention.”

---

David Fitzpatrick, Clinical Site Manager at Worthing Hospital nominated by Stephen Mardlin:

“David Fitzpatrick, one of the CSMs, always gives of his very best going above and beyond for his team, patients, colleagues and the hospital. Starting early, finishing late and doing extra hours (unpaid) in support of his team is normal for him. He is conscientious, dedicated and always putting others first. 

Whilst there are daily examples of his exemplary approach and highly complementary comment of him is regular there is a day that showcased his candidacy for the Hero award. 

During a very challenging day at the hospital, David embodied UHSussex values of compassion, respect and professionalism admirably by helping those around him, under extremely demanding circumstances.  

There were also separate patient safety incidents in the wards, a very full ED through a lack of flow and an altogether hugely challenging day to manage. Despite the immense pressures of the day, and being quite shaken by the assault, David continued to work not only to the end of his shift, but beyond it to ensure the night team had a safe hospital to manage. 

It is hard to overstate just how much courage and commitment this required from David who repeatedly demonstrates the very highest of values and great leadership. I unreservedly would like to nominate him for the Hospital Hero award.”

---

Nursing Emergency Department Team at Worthing Hospital nominated by Stephen Mardlin:

“From October 2022 to October 2023, the targeted 15-minute ambulance handover performance of Worthing ED team has been better than any of SECAMB’s other acute hospitals and, when reviewed on a pro-rata basis, the performance is even stronger.

Across the region’s 18 hospitals the average 15-minute performance is 44.2% set against Worthing Hospital’s 70.1%. The improvement at Worthing Hospital over that time is quite marked as can be seen with the national target of 65% being met every month since April in the table. This is not just a shiny metric; the importance of it to SECAMB cannot be under-stated in terms of their ability to respond to undifferentiated, high acuity patients in a timely fashion.

Using a PFIS A3 approach the team worked out how to improve their performance and patient care with the changes now firmly embedded as can be seen from the data over the last 12 months. This has led to a reduction in patient deterioration within the community. Patient care is at the heart of this with the ED staff pulling together as a team to offload and release ambulances even when under great pressure. This has been achieved by “reverse queuing”, despite the additional pressure this places on them, which has allowed ambulance off-loads in a timely way whilst keeping patients safe, even if they have a number of patients waiting admission. 

The very strong caring culture within the department means they always put their patients first, recognising and understanding the importance of getting ambulances back out on the road to go to calls often desperately needing their support.”

---

Praneil Patel, Consultant at Worthing Hospital nominated by Julie Carr: 

“This nomination for Mr Praneil Patel is because he is the epitome of team working.

Whenever a request is made for a consultant obstetrician to help us safely move or plan the workload (either due to strikes or due to high risk cases needing a whole theatre list/day) Praneil volunteers to support the midwives in antenatal clinic and delivery suite to do this.

Praneil is an excellent communicator whom our women and pregnant people trust.  He explains everything to patients, families and the wider MDT in such a way that it is easy to understand, without being patronising. 

Praneil went above and beyond during the recent consultant strikes, to not only sit beside the delivery suite ward manager to assess the risk of all the planned and elective work so we could determine who and how to safely move the planned caesarean sections that had already been booked, but he also joined in making the calls to the women and provided explanations to them about why their planned caesarean sections were safe to be moved. 

On another occasion Praneil demonstrated excellent team working when a midwife was stepping up to coordinate the delivery suite shift at short notice – Praneil delivered the whole MDT board handover, so that the stepping up coordinator did not have to brave doing it on their own. 

The team working between obstetricians, anaesthetists and maternity team at the Worthing site is excellent all round, however Praneil goes above and beyond to ensure excellent team working and psychological safety of the whole team on every shift.”

---

Sussex Orthopaedic Treatment Centre at Princess Royal Hospital nominated by Cindy Cruzado: 

“I am writing to enthusiastically nominate the Sussex Orthopaedic Treatment Centre (SOTC) as the Team Star of the Month for their exceptional demonstration of the Trust’s values and their unwavering commitment to patient care. SOTC has consistently exemplified the values of compassion & communication, inclusion & respect, teamwork, and professionalism, while going above and beyond what is expected of them to make a positive difference in the lives of patients. 

Throughout the challenging period of the COVID-19 pandemic, the staff of SOTC displayed remarkable dedication and resilience. They willingly accepted redeployment to different areas, including the Intensive Care Unit (ITU) and main theatres in the Princess Royal Hospital in Haywards Heath. Their selfless actions, in the face of the pandemic as well as staff shortages at the trauma orthopedic theatres in the Royal Sussex County Hospitals, had a significant impact on providing care for seriously ill patients  since 2022 up to this day. 

SOTC’s commitment to compassion and communication has been truly commendable. They have consistently shown empathy and understanding towards patients, ensuring their emotional well-being during what can be a distressing time. Their ability to effectively communicate with patients, their families, and other healthcare professionals has facilitated a smooth and efficient workflow, ultimately improving patient outcomes. 

In addition to their compassion, SOTC has fostered a culture of inclusion and respect within their team and beyond. They have actively encouraged and supported diversity, recognizing the unique strengths and perspectives each team member brings. By promoting an inclusive environment, they have created a cohesive team that collaborates seamlessly, resulting in enhanced patient care and overall satisfaction. 

Teamwork is a cornerstone of SOTC’s success. Despite the demanding circumstances, they have consistently worked together, seamlessly coordinating their efforts to ensure the highest quality of care for patients. They have exhibited exceptional collaboration, sharing knowledge, skills, and resources, which has been crucial in maintaining patient safety and achieving positive outcomes. 

Furthermore, SOTC’s unwavering professionalism in their daily practice sets them apart. They consistently demonstrate a strong work ethic, adhering to the highest standards of patient care, and displaying a commitment to ongoing professional development. Their dedication to upholding professional standards has earned them the respect and trust of their colleagues, patients, and the wider healthcare community. 

Beyond their exceptional adherence to the Trust’s values, SOTC has consistently gone above and beyond what is expected of them. Their service is marked by a commitment to excellence and a genuine desire to make a difference in the lives of their patients. Their tireless efforts and dedication have undoubtedly had a positive impact on patient outcomes and experiences. 

In conclusion, the Sussex Orthopaedic Treatment Centre (SOTC) has demonstrated exceptional qualities that make them worthy candidates for the Team Star of the Month award. Their embodiment of the Trust’s values, their outstanding teamwork, and their commitment to providing a service that goes beyond expectations have made a significant difference to the lives of countless patients. I wholeheartedly recommend SOTC for this well-deserved recognition.”