Patient Hub: waiting list validation

We are using a Patient Hub portal to make it easy for you to respond quickly. The purpose of this is to ensure that patients who have been referred to us still wish to remain on our waiting list.

We typically will check in with you every 12 weeks to confirm that you are still on our waiting list and to give you the opportunity to update with any changes to your requirements or information.

What is a waiting list validation?

We want to check that patients still need their referral on our waiting list. There many be many reasons why you no longer wish to be seen; typically this will be because your symptoms have recovered without intervention or you have been treated elsewhere (community nursing, private healthcare etc).

The validation request will come in the form of a text message or email notification inviting you to link to the patient hub portal (this will soon become integrated into the NHS App on your smart phone, if you have one). If this link is not used or you don’t respond within 72 hours, a paper copy will be sent by post.

All you have to do is to ensure your hospital records have an up-to-date mobile phone number (or email address) and what your choice is (to remain on the list or tell us why not).

When you access your referral confirmation online there are benefits for both you and our hospitals.

Paper referral letters can be delayed in the post, are easily mislaid, and it can be confusing to keep track of many different referral letters
You will help the Trust save money through reducing postage and printing.

How this helps you?

Easier and faster – it’s a convenient way for you to let the hospital know if you need or no longer need to be on the waiting lists. You can log in using any device, such as your phone or your laptop.
Helps to improve your patient experience and get you information quickly.
Available 24/7 – you can access your referral information when it suits you.
All your referrals in one place – you can quickly see all your referrals clearly listed in one place.
Improved accessibility – our sight impaired and blind patients can benefit by using screen readers or enlarge the font on screen.
Environmentally conscious – going digital will save paper and postage costs.
No patient left behind – if you do not respond via the portal, we will send you a letter in the post.