How to give feedback

NHS Adult Inpatient Survey 2024

The hospital is conducting a survey to find out what patients think about their care here.

This is part of a national programme to improve patients’ experiences whilst in hospital. Taking part in the survey is voluntary and all answers are confidential.

If you are selected to take part, you will receive a questionnaire in the post and text message reminders. You will also have the option to complete this survey online.

This survey looked at the experiences of people who were discharged from an NHS acute hospital in November 2023. Between January 2024 and April 2024, a questionnaire was sent to 1250 inpatients at University Hospitals Sussex NHS Foundation Trust who had attended in late 2023. Responses were received from 514 patients at this trust. If you have any questions about the survey and our results, please contact the CQC.

Friends & Family Patient feedback surveys

Have you been treated recently?

We want to hear about your experience with us. Feedback to us via the friends and family patient survey or using the QR code.

Feedback from patients is essential to help us continue to make improvements within our hospitals.

Have your say by completing a survey about your care and treatment.

Pathology user feedback

The laboratory regularly seeks information as to whether the service has met the needs and requirements of users.

Please help us to improve our service by completing our user survey. Alternatively, you can also email us at[email protected].

Friends and family test results

Results from our Friends and Family tests can be found on the NHS England website.

Why get involved?

Patient and public involvement is important. You help us to improve all aspects of health care, including patient safety, patient experience and health outcomes – giving people the power to live healthier lives.

Participation, by the people who use and care about NHS services, enables us to understand and respond to their needs; including those who have the poorest health. This helps us to improve access to services and reduce differences in health in different communities. It allows us to see things through the eyes of those who use our services and to be innovative, leading to better use of taxpayers’ money.

By listening to patients and responding to what they tell us, we can improve the services we provide.

Our ratings for July 2024

Below are the percentage of patients who gave us a positive or negative score also broken down by those who answered; “Very good” or “Good” to the question: “Overall, how was your experience of our service?” last month.

Positive responses received can be broken down by area:

National surveys

We take part in a number of nationally run surveys led by the Care Quality Commission (CQC).

If you are sent a questionnaire as part of one of these surveys, please try to complete and return it so that we can learn from your experiences and make improvements as necessary in future.

The results of our surveys can be found on the Care Quality Commission website.