Training resource tool

A handy guide to facilitation: This NHS England guide is designed to give you the know-how and confidence to effectively facilitate workshops and group meetings.

Enhance your leadership skills with this online course. Learn to plan and execute productive meetings, manage conflicts gracefully, and master the nuances of chairing online meetings. This course provides essential strategies for leading discussions that are both efficient and inclusive, ensuring every meeting you chair is impactful. Perfect for professionals looking to elevate their meeting management skills in any setting. Join us to become a more effective leader today.

NHS Elect

This training has been co-designed to address critical aspects of patient and customer interactions. Suitable for both clinical and non-clinical staff. Please note this must be booked as either team or organisational training.

NHS Elect – Customer care

Over two months, trainers from across the country will come together online to explore a wide range of vital facilitation topics and hone their training skills. This in-depth programme will provide time for you to not only learn new techniques, but also put them into practice, so you become a more confident facilitator.

NHS Elect – Facilitating Training National Programme

Minute taking made simple – In this hour-long webinar, we covered the art of minute-taking, including why bother with minute-taking, top tips for minute-taking, and how to get more accurate notes of meeting more quickly, with less stress!

NHS Elect – Events

This programme includes 4 information governance sessions. The sessions are:
• Becoming an information asset owner
• Managing subject asset requests
• Information sharing for frontline staff working in health care
• Information sharing for staff working in adult social care

Before taking the sessions in this programme, you should have completed the Data Security Awareness (DSA) Level 1 training or equivalent.

NHSE elfh Hub

This course looks at the governance arrangements in each of the three main types of NHS organisation: integrated care boards, NHS trusts and NHS foundation trusts. It explores how the models differ.

Once completed, you will be able to illustrate the effect of lessons learned from governance failings in the NHS, as well as being able to identify and describe the role of clinical governance in the NHS.   

This course is suitable for budget and operational managers, clinical and medical, finance staff, governors and board members, new to the NHS, primary care staff.

HFMA – Models of governance in the NHS

Digital Clinical Safety training is designed to provide NHS organisations and manufacturers of health IT products with training in the principles of safety, risk management and risk mitigation.

NHS England – Digital Clinical Safety training

This webinar gives instruction on how to build your own analysis in ePACT2 using the data available to registered users of the system. This will include a demonstration of building an analysis and manipulating the results of the analysis into visualisations. This session is aimed at new users to ePACT2 who want to create their own analysis within the system.

NHSBSA – Building analysis introduction

Groups of guides to aid you in getting the most from ePACT2 depending on the type of organisation you are registered under.

NHSBSA – Epact2 user guides

A general tour of the ePACT2 system, highlighting the data being used within the system and a demo of some of the pre-built content available in ePACT2. This is an introductory session aimed at new users of ePACT2 operating at any organisational level (National/Regional/ICB/SICBL/Trust/PCN/GP practice).

NHSBSA – General introduction to Epact2

Training videos available for a variety of Microsoft packages

Microsoft

Series of webinars tailored for different user groups, demonstrating how to get the most out of OpenPrescribing.

OpenPrescribing – How to use

Learn what defines a team, grasp the substantial benefits of effective team leadership, and delve into the five key behaviours that power successful teams. From trust and clear communication to shared accountability and a compelling purpose, this course provides practical strategies to foster collaboration and innovation.

Building high performing teams – NHS Elect

Experienced pharmacists and pharmacy technicians who aspire to lead large and complex NHS departments, services, teams or systems of care to benefit patients and local communities.

Two x compulsory residential blocks (three days followed by two-days). Virtual impact group meeting (at month 3).

Work-based leadership challenge/project that links to one or more of the programme’s learning outcomes.

Optional specialist study days and insight days & online interaction via discussion forums

CPhO Pharmacy Leaders Programme – CPPE

Explore what it meant to lead with compassion, both for yourself and others. We looked at real, evidence-based benefits for the organisation and why leading with kindness is one of the most courageous decisions you can make.

Compassionate Leadership – NHS Elect

Anyone who has responsibility for leading a team or leading services within their organisation and would like to develop their skills further. 

Four online modules over six months – supported by half-day online workshop, online discussion forums and networking.

Assignment to demonstrate how leaderships skills have been used and developed

Leading for change – CPPE

This programme is designed for anyone aspiring to their first leadership or management role within the health and care sector within the next one to two years.

A self-guided suite of short courses. Online with interactive discussions. Requires 100 hours online study.

NHS Leadership Academy – Edward Jenner programme

Any middle to senior level leader currently responsible for other leaders and aspiring to lead large and complex programmes, departments, services, or systems of care.

24-month programme, leads to MSc in Healthcare Leadership.

7 Modules & at least 15 hours study/ week

Elizabeth Garrett Anderson Programme – NHS Leadership Academy

The e-course is suitable for pharmacists, pharmacy technicians and trainee pharmacists in community pharmacy

E-course to collect evidence undertaken to meet contractual requirements.

Leadership for Healthy Living Pharmacies – CPPE

First time leaders in healthcare. It’s for you if you are in a ‘formal’ position of leadership with responsibilities for people and services, and able to relate what you learn to your workplace. You must be able to commit to a minimum of 5 hours of study per week.

100 hours of online learning plus three behavioural workshops over 6 months. 3 full-day behavioural workshops currently delivered virtually.

NHS Leadership Academy – Mary Seacole programme

Senior leaders looking to move into a board level role in the next 12 to 24 months.

12-month programme. Online learning, residential workshop and self-managed learning sets. 15 hours study/week.

Nye Bevan programme – NHS Leadership Academy

Discover the power of resilience through this online course. Understand what resilience is, explore factors that affect it, and learn how to boost your optimism.

Gain insights on assessing controllable situations and explore practical ways to enhance your daily habits for a stronger, more resilient self. This course is ideal for anyone seeking to thrive in challenging environments and turn adversity into opportunity. Join us and build your resilience today.

Resilience – NHS Elect

The programme is for mid-level leaders aspiring to lead large and complex programmes, departments, services or systems.

120 hours of online learning, four days of workshops and small group work over 9 months.

6 online modules of learning.

 8 days of experiential workshops (currently delivered virtually) – including small group work.

Submission of a 5,000-word written assessment.

Rosalind Franklin Programme – NHS Leadership Academy

Understanding Conflict and Difficult Conversations and the benefits they bring to you and your organisation.

Tackling difficult conversations – NHS Elect

In these resources we explore the concept of psychological safety, what it is, and how to know when it’s present in your team and/or organisation.

Teaming and Psychological Safety – NHS Elect

The Clinical Audit Support Centre are one of the few training providers to offer accredited training courses in clinical audit and patient safety. 

Clinical audit support centre – training courses

Article published by the British Medical Journal on how to publish an audit.

A two-day course that focuses on the core disciplines of project management to ensure that deliverables are managed and implemented effectively.

NHS Professionals Academy – Introduction to project management

Managing a project can be an interesting challenge, both in the workplace or at home. Sometimes it can be difficult to know where to start. By reading through this guide and taking part in the exercises you will be more confident in knowing where to start with projects and how to plan, implement and deliver work-related and personal projects more effectively

CPPE – Managing projects

This suite of specially designed and selected modules aims to provide all NHS staff with a clear and consistent understanding of the fundamentals of project and change management activities, to enable them to have a greater impact on delivering successful change.

E-Learning for Health Hub

This is a comprehensive collection of proven quality, service improvement and redesign tools, theories and techniques that can be applied to a wide variety of situations.

You can search the collection alphabetically for a specific tool or browse groups of tools using one of four categories.

Report Writing – In today’s fast-paced and information-driven world, the ability to convey your ideas concisely and persuasively is crucial for personal and professional success. Whatever your role in healthcare, this course will equip you with the essential skills to craft compelling reports that captivate your audience. By the end of this course, you’ll be a more confident report writer, equipped with the knowledge and tools to create reports that inform, persuade, and inspire.

NHS Elect – report writing

Effective communication and engagement is an essential component in helping to implement improvement. Developing a Communications and Engagement Plan will help you to manage your communication and engagement activities.

The first step in developing a communications and engagement plan is working out whom you need to communicate with so, before you can develop your plan, you need to carry out Stakeholder Analysis and Mapping.

Health Innovation West of England

Driver diagrams are a powerful tool for visualising improvement projects and breaking down complex challenges. This course will teach you how to use a driver diagram to map out change and implement improvements.

In this course, you’ll learn how to create and use driver diagrams to improve patient outcomes and drive meaningful change. Whether you’re new to quality improvement or looking to refine your approach, this course will give you the tools to turn ideas into action.

NHS Elect – Driver diagrams

If you’re new to Quality Improvement (QI), this introductory course will get you thinking about how to make improvements to your service to benefit staff and patients.

Based around the Model for Improvement, the course contains six modules, as well as a short multiple choice quiz to test your learning. Each module will take around 60 minutes to complete, and you are welcome to work through these in one go or in bitesize chunks to suit your availability.

NHS Elect – Intro to quality improvement

This measurement for improvement guide will help you work through the 7 steps to measurement for improvement and allow you to apply these principles to your own improvement projects. 

The 7 steps were designed to provide a structure through which you can effectively use measurement to drive improvement. Measurement is an essential part of any quality improvement project, as it allows us to know whether our changes are resulting in improvements.

Measurement for improvement is not linear, and how you apply the seven steps will depend upon the phase of your quality improvement project. 

NHS Elect – Measurement for improvement

The Plan-Do-Study-Act (PDSA) cycle is a simple way to make small, effective changes. It can help you create a culture of continuous improvement, giving you long-term results.

This course will teach you how to use PDSA cycles in your work. The PDSA cycle is a powerful tool that you can use to drive continuous improvements. By planning, testing, and refining changes, you can streamline processes and reduce inefficiencies. You’ll learn how to apply the PDSA cycle using real-world examples. Whether you’re new to quality improvement or looking to enhance your skills, this course will give you a practical framework to drive improvements with confidence.

NHS Elect – PDSA cycles

Enrol in this course to enhance your strategic engagement skills. Learn what stakeholder mapping is, the techniques for identifying and mapping stakeholders, and how to analyse their support.

This course also guides you on the next steps after mapping to effectively manage relationships and expectations. Ideal for professionals aiming to optimise project outcomes and build stronger, more informed networks. Join us to master the art of stakeholder analysis.

NHS Elect – Stakeholder mapping

This learning resource has been designed to support you in your work. It is an opportunity to identify your aspirations for service improvement and work through your own projects using this resource as a reference and as part of your own development.

By working through the materials and then applying your learning to your work, you will enhance your stakeholder engagement skills.

Engaging-Involving-Understanding-Others-Perspectives.pdf

This guidance is part of the Clinical safety section of the Good practice guidelines for GP electronic patient records.

NHS England – Medication safety management

E-learning programme developed for pharmacy practice and educational supervisors working across different sectors of practice, including community pharmacy and health and justice pharmacy settings. The programme includes three modules:

Core skills: recommended for all supervisors with formal or informal roles
Enhanced skills: recommended for practice and educational supervisors involved in specific regulated pharmacy training programmes
Advanced skills: The development of an Advanced skills module will be determined upon the workforce need

eLFH – Core skills for Pharmacy Practice and Educational Supervisors

E-learning programme developed for pharmacy practice and educational supervisors working across different sectors of practice, including community pharmacy and health and justice pharmacy settings. The programme includes three modules:

Core skills: recommended for all supervisors with formal or informal roles
Enhanced skills: recommended for practice and educational supervisors involved in specific regulated pharmacy training programmes
Advanced skills: The development of an Advanced skills module will be determined upon the workforce need

eLFH – Enhanced skills for Pharmacy Practice and Educational Supervisors

This training will ensure those involved in education supervision, are confident to provide support and developmental aid to the pharmacy workforce.

ProPharmace – Educational supervisors training

This training will ensure those involved in education supervision, are confident to provide support and developmental aid to the pharmacy workforce.

ProPharmace – Designated Prescribing Practitioners