There’s a new way to get support with KnowledgeShare!
Visit the KnowledgeShare Support portal to:
- read how-to articles
- find quick troubleshooting tips
- ask the team a question or report an issue
- book onto training
- request a new journal TOC
The portal and the additional resources on this page are intended to support library staff.
Appendices
- Appendix 1: Categories
- Appendix 2: Sources for Update Resources
- Appendix 3 : Job Group and Job Role
- Appendix 4: Evidence Search and Skills Session Impact Forms
- Appendix 5: Journal Table of Contents (TOCs)
- Appendix 6: Permission Groups
- Appendix 7: Member Import and Export
- Appendix 9: Template Member Profiles
- Appendix 10: Evidence Updates Impact Form
- Appendix 11a: Library Member Guide: Updating Interests (PDF)
- Appendix 11b: Library Member Guide: Updating Interests (Word)
- KnowledgeShare Privacy Policy
Newsletters
The monthly KnowledgeShare LKS Newsletter provides tips and news on elements of the system, as well as a list of future training dates.
NewslettersTraining for library staff
Online demonstrations
- We run regular online demonstrations via MS Teams for LKS staff on KnowledgeShare functionality.
- Visit https://knowledgeshare.freshdesk.com/support/home to book a place (library staff only).
Evidence Search
This session will help you to begin managing evidence searching with KnowledgeShare.
- Tuesday 28 April, 14.00-16.00
- Wednesday 13 May, 13.00-15.00
Skills
This session will help you manage information skills teaching, including either ad hoc teaching or scheduled sessions.
- We have no scheduled Skills sessions at the moment but please see the help materials on the portal, or contact us to arrange live training for your team.
Adding local resources
This session will help you add local events, guidelines and books to your Members’ updates.
- We have no Adding Local Resources sessions at the moment but please see the help materials on the portal, or contact us to arrange live training for your team.
Member categorising
This session is a repeat of the initial implementation updates training, for new staff or as a refresher.
- Monday 18 May 10.00 – 12.00
Promotional resources
The following resources are available to download in a format that can be edited to requirement.
