There’s a new way to get support with KnowledgeShare!
Visit the KnowledgeShare Support portal to:
- read how-to articles
- find quick troubleshooting tips
- ask the team a question or report an issue
- book onto training
- request a new journal TOC
The portal and the additional resources on this page are intended to support library staff.
Appendices
- Appendix 1: Categories
- Appendix 2: Sources for Update Resources
- Appendix 3 : Job Group and Job Role
- Appendix 4: Evidence Search and Skills Session Impact Forms
- Appendix 5: Journal Table of Contents (TOCs)
- Appendix 6: Permission Groups
- Appendix 7: Member Import and Export
- Appendix 9: Template Member Profiles
- Appendix 10: Evidence Updates Impact Form
- Appendix 11a: Library Member Guide: Updating Interests (PDF)
- Appendix 11b: Library Member Guide: Updating Interests (Word)
- KnowledgeShare Privacy Policy
Newsletters
The monthly KnowledgeShare LKS Newsletter provides tips and news on elements of the system, as well as a list of future training dates.
NewslettersTraining for library staff
Online demonstrations
- We run regular online demonstrations via MS Teams for LKS staff on KnowledgeShare functionality.
- Visit https://knowledgeshare.freshdesk.com/support/home to book a place (library staff only).
Evidence Search
This session will help you to begin managing evidence searching with KnowledgeShare.
- Monday 8 December, 10.00 – 12.00
- Wednesday 21 January, 13.00-15.00
- Thursday 26 February, 14:00 – 16:00
Skills
This session will help you manage information skills teaching, including either ad hoc teaching or scheduled sessions.
- Friday 19 December, 13.00 – 14.30
- Wednesday 11 February, 14:00 – 15:30
Adding local resources
This session will help you add local events, guidelines and books to your Members’ updates.
- Wednesday 7 January, 11.00 – 12.30
- Thursday 5 March, 10.00 – 11.30
Member categorising
This session is a repeat of the initial implementation updates training, for new staff or as a refresher.
- Thursday 15 January, 11.00 – 13.00
- Tuesday 10 March 13.00-15.00
Promotional resources
The following resources are available to download in a format that can be edited to requirement.
