Your voice matters. We want to fix any issues as soon as possible.
Our teams are committed to listening, learning and improving. We work with Maternity and Neonatal Voices Partnership in Sussex who share your thoughts and feelings about your experience of pregnancy, birth and the postnatal period with us.
We performed at or above the national average for every question in the CQC’s latest national Maternity Services Survey, with patient feedback ranking the service as better than the national average in four key areas.
Proud to care
We are proud of the care we provide mothers and parents. Our patient experience feedback is now better than at most other trusts in the country.
As of March 2025, the national ‘very good’ rate for the Friends and Family Test stands at 92%. UHSussex has consistently exceeded this benchmark over the last four years:
- 95% – 2021/22
- 93% – 2022/23
- 96% – 2023/24
- 94% – 2024/25
In 2024/2025, 94% of service users were happy or very happy with their care and would recommend our services.
(NHS Friends and Family Test)
And, in another national maternity survey, UHSussex ranked in the top twenty trusts for its overall positive score.
We are reviewing how we use the Friends and Family Test data to keep improving our services based on patient feedback. We’ll be displaying our improvements on the wards – please ask your midwife how to share your ideas!
To keep up to date and read some of our new parents sharing their birth stories please follow us on Instagram and Facebook.
National review into maternity and neonatal services
We are committed to doing everything we can to help in the effort to improve maternity care across the country and welcome the opportunity to take part in a national review.
How to share your feedback
A dedicated contact centre is being set up by the national team so that feedback, questions and concerns can be logged and responded to. In the meantime, if you wish to share your experiences please contact our PALS team including that your enquiry relates to the National Maternity and Neonatal Enquiry. We will record any contacts from families about the investigation and hold them confidentially until the national process is underway to be passed securely to national enquiry team. If you would like to discuss your questions or concerns with a member of the UHSussex maternity or neonatal team, please let us know and we can arrange this.